Guest Experience Specialist — Front Desk

Sandman Hotel Group; Oakville; On-site; CAD 42,000 - 52,000; Full time

Benefits offered by this job

Rewards & team events

Team member hotel discounts

Restaurant dining discounts across the

Discounts at partner resorts

Career development & internal growth

Employee assistance program

Job summary

Northland Properties is seeking a Guest Service Agent in Ontario to welcome guests, check them in/out, handle inquiries, and coordinate transportation while maintaining a courteous, professional image. The role involves multitasking in a fast-paced hotel environment and contributing to a positive guest experience across the property.

The position emphasizes strong communication, problem solving, and a commitment to delivering exceptional service in a dynamic hotel group with multiple brands and

Qualifications

• Two-year apprenticeship in front desk operations or hotel management preferred.
• Experience as a hotel front desk clerk is preferred.
• Strong customer service and people management skills.

Responsibilities

• Provide a warm, welcoming environment for guests.
• Check guests in and out of the hotel.
• Luggage assistance and distribution of keys and materials.
• Answer inquiries and arrange transportation for guests.
• Handle telephone, e-mail, and in-person inquiries and reservations.
• Compute bills, process payments and verify cash and shift activity.
• Maintain front desk supplies and cleanliness; project a professional image.

Skills

Customer service

Time management

Adaptability

Guest satisfaction

Education

Front desk apprenticeship

Tools

Opera/Opera Cloud

Job description

Northland Properties is seeking a Guest Service Agent in Ontario to welcome guests, check them in/out, handle inquiries, and coordinate transportation while maintaining a courteous, professional image. The role involves multitasking in a fast-paced hotel environment and contributing to a positive guest experience across the property.

The position emphasizes strong communication, problem solving, and a commitment to delivering exceptional service in a dynamic hotel group with multiple brands and