Front Desk Guest Services Specialist

Raven Inn Whitehorse; Whitehorse; On-site; CAD 25,000 - 33,000; Full time

Benefits offered by this job

Dental plan

Health care plan

Bonus

Job summary

Raven Inn Whitehorse in Whitehorse, Yukon, is seeking an attentive front desk clerk to welcome guests, register arrivals, assign rooms and handle reservations. You will provide information on hotel facilities and local attractions while maintaining accurate cash handling and guest records.

Permanent, full-time position with 35–40 hours per week; working language is English. Benefits include dental and health care plans, plus a bonus opportunity. Experience is an asset but training provided.

Qualifications

• Secondary school graduation is required.
• Experience in hotel front desk is an asset.
• Working language is English.

Responsibilities

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Provide customer service

Education

Secondary (high) school graduation certificate

Job description

Raven Inn Whitehorse in Whitehorse, Yukon, is seeking an attentive front desk clerk to welcome guests, register arrivals, assign rooms and handle reservations. You will provide information on hotel facilities and local attractions while maintaining accurate cash handling and guest records.

Permanent, full-time position with 35–40 hours per week; working language is English. Benefits include dental and health care plans, plus a bonus opportunity. Experience is an asset but training provided.