Seasonal Retail Sales Associate - McArthurGlen Outlets

Gap; Richmond; On-site; CAD 24,590 - 25,485; Full time

Job summary

Gap is seeking a Brand Associate in Richmond, Canada, to connect with customers and provide exceptional service. The role involves engaging customers, promoting loyalty programs, and supporting sales. Ideal candidates will be passionate about retail, possess good communication skills, and be flexible to work various shifts. The position offers an hourly pay range of $17.85 - $18.50 CAD based on experience and skills.

Qualifications

• Ability to effectively interact with customers and team.
• Customer-focused service provider on and off the sales floor.
• Passionate about retail and thrives in a fast-paced environment.
• Agreeable to work flexible schedules, including evenings and weekends.

Responsibilities

• Engage and connect with customers by providing excellent service.
• Promote loyalty programs and drive sales using suggestive selling.
• Maintain a neat and organized work center.
• Execute operational processes effectively.

Skills

Customer communication

Retail technology

Problem solving

Sales skills

Job description

Gap has always been about optimistic American style. Starting with our very first store on Ocean Avenue in San Francisco, opened almost 50 years ago by Doris and Don Fisher. The thread that’s run through those five decades is the phenomenal people that make up our brand—our employees and our customers. People who are rooted in the legacy that makes Gap what it is, but who are also focused on the future. People who want to leave the world better than they found it.

About The Role

As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best‑in‑class customer experience using an omni‑channel approach.

What You’ll Do

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Seek out and engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals which contribute to overall store goals and results.
• Support sales floor, fitting room, cash wrap, back of house, as required.
• Maintain a neat, clean and organized work center.
• Handle all customer interactions and potential issues courteously and professionally.
• Execute operational processes effectively and efficiently.

Who You Are

• A good communicator with the ability to effectively interact with customers and your team to meet goals.
• A customer‑focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.
• Passionate about retail and thrive in a fast‑paced environment.
• A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
• Able to utilize retail technology.
• Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.

Gap Inc. is an equal‑opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long‑held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World’s Best Employers and one of the Best Employers for Diversity.

Hourly Range: $17.85 - $18.50 CAD
Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on local and provincial requirements.