McArthurGlen Designer Outlet | PT Keyholder

Marc Jacobs; Richmond; On-site; CAD 30,000 - 32,000; Full time

Benefits offered by this job

Paid holidays

Vacation time

Sick and personal time

Medical insurance

Dental and vision insurance

401k matching

Employee discounts

PerkSpot discounts

Job summary

Marc Jacobs International seeks a dependable Keyholder for its McArthurGlen Designer Outlet store in Richmond, Vancouver. The role involves opening/closing duties, cash handling, and leadership support in the absence of management.

You will actively support sales and service, delivering an exceptional client experience and engaging in clienteling to drive store performance. The position requires 3+ years in retail, strong communication, and flexibility for evenings/weekends/holidays.

Qualifications

• 3+ years’ retail experience or equivalent.
• Strong customer-service mindset with de-escalation skills.
• Flexibility to work evenings, weekends and holidays as needed.
• Excellent verbal and written communication.
• Ability to manage cash transactions and deposits.
• Strong product knowledge and styling expertise.

Responsibilities

• De-escalate conflicts and ensure customer satisfaction.
• Achieve or exceed sales KPIs and contribute to store performance.
• Maintain guest-ready environment and stockroom organization.
• Provide styling expertise and educate clients on Marc Jacobs Universe.
• Capture client data and nurture relationships through follow-up.

Skills

Retail experience

Customer service

Cash handling

POS systems

Communication

Team leadership

Tools

POS terminals

Job description

Overview:

Marc Jacobs International, powered by the creative genius of Marc Jacobs, seeks a Keyholder to join its McArthurGlen Designer Outlet store in Richmond, Vancouver. The Keyholder is a responsible and trusted individual who plays a critical role in the daily operations and security of the store. This position involves managing opening and closing procedures, ensuring the safety of the premises and merchandise, handling cash, and providing leadership support to the team in the absence of management. Beyond operational duties, the Keyholder actively supports sales and service, delivering an exceptional client experience and engaging in clienteling to contribute to store performance.

RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

• De-escalate conflicts and ensure customer satisfaction.
• Consistently achieve or exceed individual & store sales and other commercial KPIs.
• Ensure the store is always guest ready - a place where clients feel comfortable, welcomed and free to be themselves.
• Build the sale to achieve KPIs by establishing yourself as an expert and go-to source for styling expertise, seasonal trends and product knowledge.
• Illustrate the different stages within the client journey and the core behaviors needed to provide a unique and elevated experience – all with the goal of driving repeat business.
• Demonstrate deep knowledge of Marc Jacobs Universe inclusive of product, Brand DNA and pillars.
• Capture client data by cultivating new and existing client relationships.
• Initiate regular client contact and provide prompt follow-up on all sales, events, or client inquiries.
• Foster a culture of collaboration and open communication with colleagues and management.
• Maintain a curious and learning attitude by continuously seeking and receiving feedback from colleagues and management.
• Ensure both the sales floor and stockroom are well-organized.
• Execute opening and closing duties.
• Maintain the physical security of the establishment and protect valuable assets.
• Provide leadership support and help run the store when managers are unavailable.
• Support the maintenance and organization of the stockroom.
• Process sales transactions accurately and manage cash handling procedures.
• Prepare bank deposits and reconcile cash registers at the end of the day.

QUALIFICATIONS:

• 3+ years’ experience in a retail setting.
• Proven reliability, dependability, and a strong sense of responsibility.
• Flexibility to work retail schedules inclusive of evenings, weekends, and holidays as needed.
• Excellent verbal and written communication, and strong interpersonal abilities.
• Customer-focused mindset with the ability to resolve issues and de-escalate situations calmly.
• Confidence in managing cash transactions, preparing deposits, and ensuring register accuracy.
• Strong ability to manage tasks, maintain cleanliness, and ensure operational efficiency.
• Ability to identify problems and find solutions quickly.
• Familiarity with Point-of-Sale (POS) systems and basic computer literacy.
• Meticulousness in handling financial tasks and security procedures.
• Ability to display product knowledge to assist customers and drive sales.

SALARY & BENEFITS/WHAT WE OFFER:

The compensation for this position ranges from $22.50 – 23.50CAD(hourly). The rate of pay offered will be dependent upon candidate’s relevant skills and experience. If applicable, we offer our employees a comprehensive benefits package including paid holidays, vacation time, sick and personal time, medical, dental and vision insurance, and 401k matching. We also offer discounts on travel, entertainment, and more through our partnership with PerkSpot. MJ employees also receive discounts on MJ products throughout the year, as well as access to discounts on other LVMH brands.

ABOUT MARC JACOBS

For nearly 40 years, Marc Jacobs has been a driving force in fashion with his philosophy: pioneering designs, an irreverent spirit, the everyday and the extraordinary. Today, the brand continues to make its Marc as rebellious, unpredictable, and original.

Our work is founded on our core brand pillars: unexpected, utilitarian, urban, unisex, and unique. NYC in design and spirit, our teams thrive off relentless authenticity, an openness to standing out, and inclusivity for all.

EEO STATEMENT

Marc Jacobs International was founded on Marc’s vision of celebrating uniqueness and being Perfect as You Are. We are committed to building an equitable and inclusive culture that values diversity of thought, background, and experience – all essential to our spirit of innovation and creativity. In line with this commitment, we believe that the best candidate may be one who comes from a less traditional background or may meet the qualifications in different ways. We encourage you to apply even if you don’t meet all of the listed qualifications.

Marc Jacobs International is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, sex, sexual orientation, gender identity or expression, age, veteran status, national origin, religion, disability, or any other characteristic protected by federal, state or local law.