Guest Experience Leader - Skincare & Wellness Retail

L'Occitane En Provence; Vancouver; On-site; CAD 32,000 - 37,000; Full time

Job summary

L'Occitane En Provence Pacific Centre in Vancouver is seeking an Assistant Store Manager to help create a calm, sensory-rich shopping experience. You will collaborate with the Store Manager to lead a team, train staff, and guide guests in product selection to match preferences.

You will uphold sustainability commitments, contribute to an environmentally conscious environment, and drive customer happiness through knowledgeable service and teamwork.

Qualifications

• Experience leading teams in retail or hospitality.
• Excellent communication and guest service skills.
• Innovative approach for sales-focused environments.
• Commitment to customer happiness.
• Familiarity with skincare, body care and fragrance is beneficial.
• Prior clienteling experience is advantageous.
• Basic technological proficiency is necessary.

Responsibilities

• Be the Host: Foster a warm, inviting atmosphere that aligns with brand values and enhances the sensory experience for customers.
• Prioritize Guest Experience: Provide knowledgeable service to guide guests in product selections tailored to their preferences.
• Keep an Open Mind: Embrace feedback and maintain open communication within the team.
• Let Success Drive You: Organize regular training sessions with the Store Manager to enhance product knowledge and customer service skills.
• Foster a Team Culture: Adapt management approaches to different communication styles and personalities.
• Communicate with Care: Offer guidance and support to store staff to nurture a positive, inclusive team environment.

Skills

Team leadership

Guest experience

Communication

Sales-oriented

Skincare knowledge

Clienteling

Tech basics

Job description

L'Occitane En Provence Pacific Centre in Vancouver is seeking an Assistant Store Manager to help create a calm, sensory-rich shopping experience. You will collaborate with the Store Manager to lead a team, train staff, and guide guests in product selection to match preferences.

You will uphold sustainability commitments, contribute to an environmentally conscious environment, and drive customer happiness through knowledgeable service and teamwork.