Growth Operations Coordinator — Drive Inbound CX & Playbooks

Konrad; Vancouver; On-site; CAD 45,000 - 50,000; Full time

Benefits offered by this job

Retirement Planning

Parental Leave Program

Flexible Working Hours

Work from Home Flexibility

Service Recognition Programs

Socials, Outings & Retreats

Culture of Learning & Development

Job summary

A global leader in digital skills training is seeking a Coordinator for Growth Operations located in Vancouver. You will be responsible for managing all inbound customer inquiries, ensuring a high-quality experience, and supporting the growth team. Ideal candidates will have 1-2 years of experience in customer success and a collaborative spirit. This role offers a positive work culture that emphasizes learning and development, alongside competitive compensation ranging from $45,000 to $50,000.

Qualifications

• 1-2 years of experience in customer success or related industry.
• A willingness to learn with a coachable attitude.
• Ability to manage multiple projects independently.

Responsibilities

• Manage inbound customer interactions across multiple platforms.
• Triage requests to appropriate teams.
• Document and build playbooks for team development.

Skills

Customer success experience

Ability to thrive in team environment

Creative problem-solving

Adaptability and willingness to learn

Job description

A global leader in digital skills training is seeking a Coordinator for Growth Operations located in Vancouver. You will be responsible for managing all inbound customer inquiries, ensuring a high-quality experience, and supporting the growth team. Ideal candidates will have 1-2 years of experience in customer success and a collaborative spirit. This role offers a positive work culture that emphasizes learning and development, alongside competitive compensation ranging from $45,000 to $50,000.