Customer Service Lead — Ground Operations & Training

GAT Airline Ground Support; Vancouver; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading ground support service company in Vancouver is seeking a Customer Service Lead. This role involves ensuring a safe work environment and supporting the professional development of Customer Service Agents. Responsibilities include overseeing operations, providing training, and handling customer interactions both in person and over the phone. The ideal candidate must possess strong communication skills and a high school diploma or equivalent experience.

Qualifications

• Must be at least 18 years of age.
• Ability to read, fluently speak, and understand the English language.
• Good communication skills and friendly personality.

Responsibilities

• Ensure a safe work environment for the crew.
• Support Customer Service Agents' professional development.
• Address security-related issues to leadership.

Skills

Customer service

Communication skills

Attention to detail

Education

High school diploma or equivalent

Tools

Airline computer systems

Job description

A leading ground support service company in Vancouver is seeking a Customer Service Lead. This role involves ensuring a safe work environment and supporting the professional development of Customer Service Agents. Responsibilities include overseeing operations, providing training, and handling customer interactions both in person and over the phone. The ideal candidate must possess strong communication skills and a high school diploma or equivalent experience.