Growth-Minded Auto Service Advisor

Crown Automotive Group Winnipeg; Winnipeg; On-site; CAD 38,000 - 60,000; Full time

Benefits offered by this job

Comprehensive Benefits Package incl.;e

Discounted fitness membership

Associate Referral Bonus Program

Career advancement—most promotionsfrom

Access to Perkopolis

Job summary

Crown Auto Group in Winnipeg is seeking a Service Advisor to guide customers through their vehicle servicing experience, listen to concerns, and educate on maintenance needs.

After our 90-day training, you will work with multiple computer programs, prepare cost estimates, and be the first point of contact for our service shops. We offer a competitive, performance-based salary, benefits, mentorship and career advancement.

Qualifications

• 1-3 years of automotive experience (preferred).
• Valid Driver’s License and ability to drive manual transmissions.
• Excellent written and verbal communication skills.
• Effective time management skills.

Responsibilities

• Greet customers warmly as they enter the service drive
• Perform vehicle walkarounds with customer
• Review vehicle history, open recalls and recommended maintenance with customers
• Listen to customers’ concerns and act as a liaison between the customer and the technician
• Provide customers with timely updates on their vehicle through text, email and/or phone and prepare accurate estimates of costs
• Explain all completed work and charges to customers when they arrive and book their next maintenance appointment
• Follow up with customer to build repeat business

Skills

Customer service

Communication skills

Time management

Attention to detail

Problem solving

Job description

Crown Auto Group in Winnipeg is seeking a Service Advisor to guide customers through their vehicle servicing experience, listen to concerns, and educate on maintenance needs.

After our 90-day training, you will work with multiple computer programs, prepare cost estimates, and be the first point of contact for our service shops. We offer a competitive, performance-based salary, benefits, mentorship and career advancement.