Financial Services Manager-Crown Auto Group

Crown Automotive Group Winnipeg; Winnipeg; On-site; CAD 70,000 - 95,000; Full time

Job summary

Crown Auto Group Winnipeg is seeking a Financial Services Manager to lead our finance and insurance operations and deliver an outstanding customer experience. You will work closely with customers to finalize vehicle sales, handle credit interviews, and secure lender approvals while maintaining profitability.

The role requires strong F&I experience in the automotive sector, excellent communication, and a proven ability to meet targets.

Qualifications

• Minimum of 3–5 years of F&I experience in automotive strongly preferred.
• Proven success in meeting or exceeding targets.
• Excellent communication and relationship-building skills.

Responsibilities

• Accountable for finance and insurance activities related to vehicle sales while maintaining margins.
• Work directly with customers to complete sales and finance transactions per lender policies.
• Conduct credit interviews and liaise with lenders to secure approvals.
• Review credit bureaus and develop deal structures for approvals.
• Present and sell protection products such as extended warranties and GAP.
• Complete finance documentation and deliver vehicles with operating feature explanations.

Skills

Targets

F&I experience

Automotive finance

Customer service

Job description

Crown Auto Group is a Winnipeg-based, family-owned organization built on integrity, teamwork, and strong relationships. We are proud to be recognized as one of Canada’s Best Managed Companies and an Aon Hewitt Best Employer – Platinum Level. As one of Manitoba’s fastest-growing dealerships, we offer exceptional service and exciting career opportunities in a dynamic industry.

We are looking for a Financial Services Manager to join our team. This role is key to delivering an outstanding customer experience while managing the dealership’s finance and insurance operations. If you thrive in a fast-paced environment and have a passion for helping customers, find the right financial solutions, we want to hear from you!

Responsibilities:

• Accountable for finance and insurance activities related to vehicle sales while maintaining profit margins and customer satisfaction.
• Work directly with customers to complete sales and finance transactions in compliance with company and lender policies.
• Conduct thorough credit interviews and liaise with lenders to secure approvals.
• Review credit bureaus and develop creative deal structures for approvals.
• Monitor lending portals and manage contracts in transit to ensure timely funding.
• Present and sell financial protection products such as extended warranties, GAP insurance, life, accident, and health coverage.
• Complete finance documentation accurately and deliver vehicles to customers, ensuring they understand operating features.
• Address and resolve customer concerns promptly, escalating when necessary.
• Maintain positive relationships with management, team members, lenders, and third parties.
• Meet or exceed established Key Performance Indicators (KPIs).
• Complete all assigned sales and F&I training courses.
• Perform other duties as required

Requirements:

• Proven success in meeting or exceeding targets
• Minimum of 3–5 years of F&I experience in the automotive industry strongly preferred
• Strong understanding of sales, finance, and dealership operations.
• Established relationships with financial institutions.
• Excellent communication skills – oral, written, and listening.
• Strong judgment and decision-making abilities.
• Proficiency with word processing, spreadsheets, email, and internet tools.
• Ability to calculate banking figures such as discounts, interest rates, percentages, and commissions.
• Effective time management and prioritization skills.
• Demonstrates Crown Auto Group’s CARMA Values: Collaborate, Accountable, Relationship-focused, Motivated, Attitude.

CROWN AUTO GROUP is an equal opportunity employer! We are looking for people from various ethnicities, backgrounds and experiences to join our workplace. We are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. Reasonable accommodations are available during the selection process, and we'll respond in a timely manner to any requests for accommodations.