Sales Administrator - Crown Toyota

Crown Automotive Group Winnipeg; Winnipeg; On-site; CAD 42,000 - 52,000; Full time

Benefits offered by this job

Comprehensive Benefits Package incl. E

Discounted fitness membership

Associate Referral Bonus Program

Career advancement- most of promotions

Access to Perkopolis

Job summary

CROWN AUTO GROUP is seeking a Sales Administrator to join our Winnipeg team. You will be the first point of contact for customers, handle calls and emails, manage payments and records, and support the service and sales departments.

The role offers training and opportunities for advancement within a fast-growing dealership group. After initial training, you’ll gain proficiency across multiple computer systems, develop strong relationships with customers, and contribute to a professional,

Qualifications

• 1-2 years of experience in a fast paced administrative role
• High degree of resourcefulness, flexibility, and adaptability
• Strong knowledge of Microsoft Office products, including Excel and Word
• Able to maintain filing systems and basic database
• Excellent analytical and problem-solving skills
• Superior telephone manners and strong interpersonal skills
• Able to effectively communicate both verbally and in writing
• Demonstrates CROWN Auto Group’s CARMA Values: Collaborate, Accountable, Relationship-focused, Motivated, Attitude

Responsibilities

• Promptly answer telephone in a warm and inviting manner
• Operate a multi-line telephone system, transferring calls to appropriate executive, sales representative or department
• Respond to emails in a timely manner
• Coordinate and process customer payments, customer accounts, petty cash and cheque requisitions
• Distributes mail and coordinates all courier pickups
• Coordinate and process all necessary documentation and payments for the service department
• Organize, maintain, and coordinate Company records and files in their proper locations
• Assist in the compilation of data for various reports
• Communicate with inquirers and visitors in a professional, friendly and effective manner
• Acquire basic knowledge about the dealership to respond to inquiries for general information
• Provide information to customers on various dealership promotions
• Answer basic customer inquiries or direct customers to appropriate personnel
• Prepare and reconcile gas vouchers
• Stock in new and pre-owned cars
• Print Carfax and Safety to complete car files
• Maintain the reception area in a tidy and presentable manner
• Other duties as assigned

Skills

Customer service

Automotive industry knowledge

Administrative experience

Microsoft Office

Tools

Excel

Word

Job description

We are a Winnipeg-based family-owned organization that believes in building relationships, integrity, and teamwork.We take pride in being oneof Canada’s Best Managed Companies and one of Aon Hewitt’s Best Employers Platinum level while providing exceptional service to clients.

We have a great opportunity for a Sales Administrator to join our team in a company and industry with great growth opportunities at Crown Toyota. We are one of the fastest growing dealerships in Manitoba with a recently expanded shop to keep up with our growing customer base.

We offer acompetitive performance-based salaryandencouraging team environment,as well as a competitive benefits package. We offer graduated training, mentorship, and online brand training to assist our employees in achieving their career goals.

After the initial 90 days of comprehensive training, success will mean having the ability and skills to work with multiple computer programs, while being the first point of contact for our dealership customers.

Additional Crown Auto Group Employee Perks:

• Comprehensive Benefits Package including extended health, dental, vision and massage therapy reimbursement
• Discounted fitness membership
• Associate Referral Bonus Program
• Career advancement- most of promotions are from within the company
• Access to Perkopolis. (Canadas leading corporate concierge discount service)

What you’ll do:

• Promptly answer telephone in a warm and inviting manner
• Operate a multi-line telephone system, transferring calls to appropriate executive, sales representative or department
• Respond to emails in a timely manner
• Coordinate and process customer payments, customer accounts, petty cash and cheque requisitions
• Distributes mail and coordinates all courier pickups
• Coordinate and process all necessary documentation and payments for the service department
• Organize, maintain, and coordinate Company records and files in their proper locations
• Assist in the compilation of data for various reports
• Communicate with inquirers and visitors in a professional, friendly and effective manner
• Acquire basic knowledge about the dealership, in order to be able to respond to inquiries for general information
• Provide information to customers on various dealership promotions
• Answer basic customer inquiries or direct customer to appropriate personnel
• Prepare and reconcile gas vouchers
• Stock in new and pre-owned cars
• Print Carfax and Safety to complete car files
• Maintain the reception area in a tidy and presentable manner
• Other duties as assigned

Qualifications:

• A passion for customer service and Automobiles and experience in automotive industry an asset
• 1-2 years of experience in a fast paced administrative role
• High degree of resourcefulness, flexibility, and adaptability
• Ability to apply understanding to carry out instructions in written, verbal, or diagram form
• Strong knowledge of Microsoft Office products, including Excel and Word
• Able to maintain filing systems and basic database
• Excellent analytical and problem-solving skills
• Superior telephone manners and strong interpersonal skills
• Able to effectively communicate both verbally and in writing
• Able to build and maintain lasting relationships internally and externally
• Demonstrates CROWN Auto Group’s CARMA Values: Collaborate, Accountable, Relationship-focused, Motivated, Attitude
• Other languages spoken considered an asset

CROWN AUTO GROUP is an equal opportunity employer! We are looking for people from various ethnicities, backgrounds and experiences to join our workplace. We are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. Reasonable accommodations are available during the selection process, and we'll respond in a timely manner to any requests for accommodations.