Service Advisor- Crown Toyota

Crown Automotive Group Winnipeg; Winnipeg; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Extended health

Dental

Vision care

Massage therapy reimbursement

Discounted fitness membership

Associate Referral Bonus Program

Career advancement

Perkopolis access

Job summary

Crown Auto Group Winnipeg is seeking a Service Advisor to guide customers through their vehicle servicing experience, listen to concerns, and explain maintenance options. After a 90-day training period, you will work with multiple computer programs, assess repairs, and act as the liaison between customers and technicians.

The role offers a competitive salary with performance-based incentives, a comprehensive benefits package, and opportunities for career advancement within our growing Winnipeg

Qualifications

• Excellent written and verbal communication skills.
• Great customer service and listening skills.
• Effective time management skills.
• Detail oriented.

Responsibilities

• Greet customers warmly as they enter the service drive.
• Perform vehicle walkarounds with customer.
• Review vehicle history, open recalls and recommended maintenance with customers.
• Listen to customers concerns and act as a liaison between the customer and the technician.
• Provide customers with timely updates on their vehicle through text, email and/or phone and prepare accurate estimates of costs.
• Explain all completed work and charges to customers when they arrive and book their next maintenance appointment.
• Follow up with customer to build repeat business.

Skills

Excellent communication

Verbal communication

Written communication

Customer service

Listening skills

Time management

Detail oriented

Job description

We are a Winnipeg-based family-owned organization that believes in building relationships, integrity, and teamwork.We take pride in being oneof Canada’s Best Managed Companies and one of Aon Hewitt’s Best Employers Platinum level while providing exceptional service to clients.

We have a great opportunity for a Service Advisor to join our team in a company and industry with great growth opportunities where we have a large customer base and is expanding rapidly. We are one of the fastest growing dealerships in Manitoba with a recently expanded shop to keep up with our growing customer base.

As a service advisor you will guide customers through their vehicle servicing experience, listening to their concerns and educating customers on how to properly maintain their vehicle. After the initial 90 days of comprehensive training, success will mean having the ability and skills to work with multiple computer programs and assess and advise customers on repair and maintenance work while being the first point of contact for our service shops.

We offer acompetitive performance-based salaryandencouraging team environment,as well as a competitive benefits package. We offer graduated training, mentorship, and online brand training to assist our employees in achieving their career goals.

Additional Crown Auto Group Employee Benefits:

• Comprehensive Benefits Package including extended health, dental, vision and massage therapy reimbursement


• Discounted fitness membership


• Associate Referral Bonus Program


• Career advancement- most of the promotions are from within the company


• Access to Perkopolis. (Canadas leading corporate concierge discount service)

Responsibilities:

• Greet customers warmly as they enter the service drive


• Perform vehicle walkarounds with customer


• Review vehicle history, open recalls and recommended maintenance with customers


• Listen to customers concerns and act as a liaison between the customer and the technician


• Provide customers with timely updates on their vehicle through text, email and/or phone and prepare accurate estimates of costs


• Explain all completed work and charges to customers when they arrive and book their next maintenance appointment


• Follow up with customer to build repeat business

Requirements:

• 1-3 years of automotive experience (preferred)


• Previous experience as a Service Advisor in automotive an asset


• Valid Driver’s License and ability to drive manual transmissions


• Excellent written and verbal communication skills


• Effective time management skills


• Great customer service and listening skills


• Detailed oriented


• Demonstrates CROWN Auto Group’s CARMA Values: Collaborate, Accountable, Relationship-focused, Motivated, Attitude


• Other languages spoken are considered an asset

CROWN AUTO GROUP is an equal opportunity employer! We are looking for people from various ethnicities, backgrounds and experiences to join our workplace. We are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. Reasonable accommodations are available during the selection process, and we'll respond in a timely manner to any requests for accommodations.