Growth-Driven Operations Lead, SaaS (Hybrid)

FLiiP; Montreal; On-site; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work

Health, Fitness & Wellness program

Monthly telecommunications allowance

Professional development opportunities

Job summary

A leading SaaS startup in Montreal is seeking an Operations Manager to drive exceptional customer journeys and oversee operational processes. This pivotal leadership role involves supporting teams, resolving escalations, and optimizing payment processes, all while fostering a collaborative culture. Join a fast-scaling company and contribute to its growth while enjoying a hybrid work environment and competitive benefits.

Qualifications

• Experience in an operations-oriented role, ideally within a SaaS company.
• Excellent written and verbal communication skills in French & English.

Responsibilities

• Provide operational expertise to Customer Success Managers.
• Resolve customer escalations requiring deeper expertise.
• Supervise and mentor the team of support agents.

Skills

Analytical Skills

Communication

Organization

Customer Support Processes

Tools

CRM Tools

SQL

Job description

A leading SaaS startup in Montreal is seeking an Operations Manager to drive exceptional customer journeys and oversee operational processes. This pivotal leadership role involves supporting teams, resolving escalations, and optimizing payment processes, all while fostering a collaborative culture. Join a fast-scaling company and contribute to its growth while enjoying a hybrid work environment and competitive benefits.