Customer Operations Lead: Data-Driven SPM & Strategy

Forma.ai; Toronto; On-site; CAD 115,000 - 140,000; Full time

Job summary

A forward-thinking startup in Toronto is seeking a Customer Operations Specialist to manage client relationships and optimize sales performance management processes. The ideal candidate will have a background in Engineering or related fields, 4+ years of experience, and strong analytical skills. If you are passionate about data analytics and want to contribute to the revolution of sales compensation, we would love to hear from you. This role offers a competitive salary ranging from $115K to $140K CAD.

Qualifications

• 4+ years of relevant working experience.
• Experience with large datasets and understanding of databases.
• Strength in Excel for data profiling and aggregation.

Responsibilities

• Manage day-to-day customer relationships and expectations.
• Translate data inputs into system logic and architecture.
• Collaborate with Product and Engineering to improve platform features.

Skills

Data analytics

Sales Performance Management

Analytical problem-solving

Organizational skills

Education

Education in Engineering, Commerce, Mathematics, or Statistics

Tools

Excel

SQL

Python

Job description

A forward-thinking startup in Toronto is seeking a Customer Operations Specialist to manage client relationships and optimize sales performance management processes. The ideal candidate will have a background in Engineering or related fields, 4+ years of experience, and strong analytical skills. If you are passionate about data analytics and want to contribute to the revolution of sales compensation, we would love to hear from you. This role offers a competitive salary ranging from $115K to $140K CAD.