Group Sales Coordinator

Sunwing Travel Group; Toronto; Hybrid; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Group Sales Coordinator to enhance customer experiences in the travel sector. In this dynamic role, you will provide vital administrative support to the sales team, ensuring that group bookings are processed efficiently and customer relationships are nurtured. Your strong organizational skills and attention to detail will be key as you manage bookings, handle customer inquiries, and assist with various administrative tasks. This position offers a hybrid work environment and numerous perks, making it an exciting opportunity for those passionate about travel and customer service.

Benefits

Hybrid Work Opportunities

Great travel perks!

Goodlife Corporate Discount

Comprehensive benefits package

RRSP Matching Program

Growth opportunities

Free Parking

Collaborative workspace

Fresh Café with subsidized meals

Social responsibility initiatives

Qualifications

• 1+ year of administrative and customer service experience required.
• Proficient in time management and strong organizational skills essential.

Responsibilities

• Process group booking requests and manage customer communications.
• Verify rates, balance accounting, and follow up on payments.

Skills

Administrative Experience

Customer Service Skills

Time Management

Organizational Skills

Problem-Solving Skills

Communication Skills

Education

TICO Certification

Tools

Microsoft Office

Reservation Systems

Job description

Group Sales Coordinator
27 Fasken Dr, Etobicoke, ON M9W 1K6, Canada
Req #282
April 10, 2025

About Us:

Sunwing Vacations Group is home to North America’s largest vacation brands, comprised of the leading Canadian leisure tour operators Sunwing Vacations and WestJet Vacations, along with the growing United States based tour operator Vacation Express, together with the Group’s own travel retail businesses SellOffVacations.com and Luxe Destination Weddings. Our culture is driven by our EPIC Values (entrepreneurial, passionate, innovative, and customer-centric) and our teams work together to deliver our purpose “passionate people making vacation dreams come true”.

The Opportunity:

Under Sunwing Vacations, we are looking for a Group Sales Coordinator to join us in making vacation dreams come true. As the Group Sales Coordinator, you will be responsible for providing booking administration support to the accounts and Group Sales Representatives as assigned. This includes making and modifying bookings and other skilled tasks to ensure group customers and travel agents are serviced quickly and efficiently. Professional, helpful, and friendly communications with customers is required, both written and by phone to nurture customer relationships and drive customer retention and referrals. The position reports to the Group Sales Supervisor and will be located in Toronto, ON.

What You’ll Do:

• Process group booking requests.
• Check quote against booking system and verify rates.
• Balance accounting on file.
• Work with Payload, Inventory or Costings if specific inventory is required.
• Confirm booking number with Group Sales Representative (GSR) and handover to GSR for contract and initial invoice issuance.
• Identify group leader on the booking and obtain contact information.
• Follow up on payments and outstanding balances with the customer. Escalate collection challenges to the GSR.
• Process modifications requested by GSR or customer.
• Process group block seating and seat selection requests.
• Process booking releases based on contracted policies.
• Prepare booking with final rooming list.
• Issue invoices for booking modifications to keep customer updated on bookings status and balances due.
• Issue E-Docs when necessary.
• Validate and adjust insurance on file as necessary.
• Correct duplicate seat selection.
• Add complimentary Elite Plus seat assignment for wedding couples and group leaders.
• Follow up on pending names and dates of birth.
• Add FIT transfers details.
• Other tasks as required.
• Attend trainings as assigned by management and Group Sales Trainer.
• Maintain product knowledge and participate in ongoing training as scheduled.
• View Product Webinars.
• Organize information provided for quick reference when required.
• Stay current on procedural changes and updates.
• Assist with answering call queue as needed.
• Monitor email inboxes pertaining to Coordinator file administration.
• GSR vacation coverage.
• Own and manage some spec groups end to end as assigned.

What You’ll Need:

• At least 1 year of administrative and customer service experience.
• Proficient time management skills with the ability to multi-task and prioritize.
• Strong organizational skills and attention to detail.
• Experience and comfort with customer interactions.
• Effective language and communication skills including proper phone and email etiquette.
• Problem-solving skills.
• Ability to work independently and contribute to a supportive team environment.
• Computer skills (Microsoft Office) and experience with reservation systems an asset.
• TICO certification is required when the position is offered.

What We Offer:

• Hybrid Work Opportunities.
• Great travel perks!
• Goodlife Corporate Discount.
• Comprehensive benefits package.
• RRSP Matching Program.
• Growth opportunities.
• Free Parking.
• Open concept, collaborative workspace.
• Fresh Café with delicious snacks and meals at a subsidized price!
• Opportunity to give back through our social responsibility initiatives.

We thank all who apply; however, only those who meet the qualifications will be contacted.

Diversity, equity, and inclusion: Diversity makes us EPIC; we strive to foster a culture where employees feel uniquely themselves and part of a team. Violence and harassment prevention and response: We partnered with White Ribbon to help us create a survivor-centric, trauma-informed policy and educational programs used by all our divisions. Total wellbeing: Our approach is for holistic opportunities to help employees Be EPIC and Be Well. Learning and development: Our offerings are focused on the development of competencies, personal leadership, and leadership in groups and teams.

We will accommodate all applicants throughout the hiring process. If you are an individual who requires accommodation to apply to this position, please email [emailprotected].

Other details:

• Job Family: GROUPS & WEDDINGS
• Pay Type: Salary

Apply Now