Sales Coordinator

Hotel X Toronto, A Destination by Hyatt Hotel; Toronto; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading hotel in Toronto is seeking a Sales Coordinator to manage departmental workflow, assist with documentation, and handle client inquiries. The ideal candidate will have strong communication and organizational skills, with a minimum of 2 years in the hospitality industry. Join a dynamic team dedicated to outstanding guest service.

Qualifications

• Minimum of 2 years experience in a hotel or related industry.
• Hyatt experience preferred.

Responsibilities

• Manage the workflow of the department and coordinate in-house paperwork.
• Assist in answering questions from in-house conference guests.
• Prepare proposals, contracts, and collateral requests.

Skills

Communication

Organizational Skills

Problem Solving

Education

Post-secondary degree in hospitality or tourism

Job description

Job Title: Sales Coordinator

The Sales Coordinator is responsible for managing the workflow of the department, including coordinating in-house paperwork and client contracts. The role involves assisting with documentation creation, handling departmental phone calls, generating reports, managing special projects, and qualifying/distributing leads and inquiries. The position is a key administrator of Envision within the hotel.

Role and Responsibilities

1. Promptly answer phone calls and direct them to the appropriate sales team member.
2. Assist in answering questions from in-house conference guests and direct them accordingly.
3. Ensure the prompt issuance of proposals, contracts, and collateral requests by Sales Managers.
4. Coordinate with the Director of Sales to input and produce contracts.
5. Prepare various letters, memos, contracts, and proposals for the assigned market.
6. Distribute sales and statistical booking reports, including bookings and contracts, to relevant departments.
7. Respond to telephone inquiries, distribute incoming calls, take messages, provide information, and handle customer complaints in the absence of sales staff.
8. Maintain organized files and update the sales activity trace system.
9. Assist the Director with administrative advertising and marketing duties.
10. Prepare special requests and amenities for VIP guests.
11. Manage sales kit supplies and prepare kits for the team.
12. Order and inventory sales and catering supplies.
13. Assist in preparing in-house sales promotions, receptions, and client functions.
14. Follow up on bookings and gather additional information to complete sales files.
15. Facilitate dealings with clients, including finalizing contracts after negotiations.
16. Maintain and update the database.
17. Assist with greeting and departure of groups, site inspections, or walk-ins.
18. Attend weekly sales and/or committee meetings and take minutes as needed.
19. Perform other duties as assigned.

Qualifications

• Minimum of 2 years experience in a hotel or related industry; Hyatt experience preferred.
• Post-secondary degree in hospitality or tourism is an asset.
• Effective communication skills with guests, employees, and management at all levels.
• Excellent organizational, computer, analytical, and problem-solving skills.
• Strong oral and written communication skills.
• Energetic, outgoing, positive attitude, and driven to provide outstanding guest service.
• For internal candidates: active employment in good standing for at least 12 months.

Hotel X Toronto is committed to accommodating people with disabilities. Please inform Human Resources of any special requirements during the recruitment process.