Group Sales Coordinator- 12 Month Contract

Sunwing Travel Group; Toronto; On-site; CAD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Group Sales Coordinator to join their dynamic team. This role involves providing essential booking administration support, ensuring smooth communication with customers, and managing group bookings effectively. The ideal candidate will possess strong organizational skills and a customer-centric approach, contributing to a collaborative environment. With hybrid work opportunities and great travel perks, this position offers a chance to grow within a vibrant company culture focused on making vacation dreams come true. If you're passionate about customer service and travel, this role is perfect for you!

Benefits

Hybrid Work Opportunities

Great travel perks

Goodlife Corporate Discount

Growth opportunities

Free Parking

Collaborative workspace

Subsidized meals at Fresh Café

Social responsibility initiatives

Qualifications

• At least 1 year of administrative experience required.
• Strong organizational skills and attention to detail are essential.

Responsibilities

• Process group booking requests and modifications efficiently.
• Maintain communication with customers to nurture relationships.

Skills

Administrative Experience

Time Management

Organizational Skills

Customer Interaction

Communication Skills

Problem-Solving

Microsoft Office

Education

TICO Certification

Tools

Reservation Systems

Microsoft Office

Job description

Group Sales Coordinator (12-Month Contract) 27 Fasken Dr, Etobicoke, ON M9W 1K6, Canada Req #242 January 10, 2025

About Us:

Sunwing Vacations Group is home to North America’s largest vacation brands, comprised of the leading Canadian leisure tour operators Sunwing Vacations and WestJet Vacations, along with the growing United States based tour operator Vacation Express, together with the Group’s own travel retail businesses SellOffVacations.com and Luxe Destination Weddings. Our culture is driven by our EPIC Values (entrepreneurial, passionate, innovative, and customer-centric) and our teams work together to deliver our purpose “passionate people making vacation dreams come true”.

The Opportunity:

Under Sunwing Vacations, we are looking for a Group Sales Coordinator to join us in making vacation dreams come true. As the Group Sales Coordinator, you will be responsible for providing booking administration support to the accounts and Group Sales Representatives as assigned. This includes making and modifying bookings and other skilled tasks to ensure group customers and travel agents are serviced quickly and efficiently. Professional, helpful, and friendly communications with customers is required, both written and by phone to nurture customer relationships and drive customer retention and referrals. The position reports to the Group Sales Supervisor and will be located in Toronto, ON.

What You’ll Do:

• Process group booking requests.
• Check quote against booking system and verify rates.
• Balance accounting on file.
• Work with Payload, Inventory or Costings if specific inventory is required.
• Confirm booking number with Group Sales Representative (GSR). Handover to GSR for contract and initial invoice issuance.
• Identify group leader on the booking and obtain contact information.
• Follow up on payments and outstanding balances with the customer. Escalate collection challenges to the GSR.
• Process modifications requested by GSR or customer.
• Process group block seating and seat selection requests.
• Process booking releases based on contracted policies.
• Prepare booking with final rooming list.
• Issue invoices for booking modifications to keep customer updated on bookings status and balances due.
• Issue E-Docs when necessary.
• Validate and adjust insurance on file as necessary.
• Correct duplicate seat selection.
• Add complimentary Elite Plus seat assignment for wedding couples and group leaders.
• Follow up on pending names and DOBs.
• Add FIT transfers details.
• Other tasks as required.
• Attend trainings as assigned by management and Group Sales Trainer.
• Maintain product knowledge and participate in ongoing training as scheduled.
• View Product Webinars.
• Organize information provided for quick reference when required.
• Stay current on procedural changes and updates.
• Assisting with answering call queue as needed.
• Monitoring email inboxes pertaining to Coordinator file administration.
• GSR vacation coverage.
• Own and manage some spec groups end to end as assigned.
• Other tasks as assigned.

What You’ll Need:

• At least 1 year of administrative experience.
• Proficient time management skills with the ability to multi-task and prioritize.
• Strong organizational skills and attention to detail.
• Experienced and comfortable with customer interactions.
• Effective language and communication skills including proper phone and email etiquette.
• Problem-solving skills.
• Can work independently and contribute to a supportive team environment.
• Computer skills (Microsoft Office) and experience with reservation systems an asset.
• TICO certification is required.

What We Offer:

• Hybrid Work Opportunities.
• Great travel perks!
• Goodlife Corporate Discount.
• Growth opportunities.
• Free Parking.
• Open concept, collaborative workspace.
• Fresh Café with delicious snacks and meals at a subsidized price!
• Opportunity to give back through our social responsibility initiatives.

We thank all who apply however only those who meet the qualifications will be contacted.

Diversity, equity, and inclusion - Diversity makes us EPIC; we strive to foster a culture where employees feel uniquely themselves and part of a team.

We will accommodate all applicants throughout the hiring process. If you are an individual who requires accommodation to apply to this position, please email [e-mail]

We are also committed to employment equity and to fostering an inclusive, accessible environment. We welcome applications from everyone.