Customer Information Coordinator

SCN Industrial Inc.; Senneville; On-site; CAD 45,000 - 65,000; Full time

Job summary

SCN Industrial Inc. is seeking a Customer Information Coordinator to support marketing initiatives and maintain high-quality customer data across systems and materials.

You will ensure data integrity and deliver effective programs that enhance distributor partnerships and the overall customer experience. Responsibilities include maintaining program inventories, building distributor profiles, processing orders for marketing materials, coordinating trade shows, and generating data reports.

Qualifications

• Post-secondary diploma in Business Administration, Marketing, or a related field.
• Minimum 1–2 years of experience in a customer information, marketing coordination, or similar role.
• Experience with Microsoft Office, especially Excel; familiarity with Dynamics, CRM, or Marketo is a plus.
• Strong attention to detail, analytical and problem-solving abilities.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Excellent written and verbal communication skills; bilingual in French and English.

Responsibilities

• Promote and coordinate marketing solutions while maintaining accurate program inventory and up-to-date materials.
• Build and maintain accurate customer and distributor profiles to support campaigns.
• Process orders for marketing materials and coordinate timely fulfillment and shipment.
• Support trade shows coordination, including logistics, budgets, and follow-up.
• Maintain and enhance the customer database, including online registrations.
• Generate and analyze reports on customer data, sales activity, and program performance.
• Support development and expansion of marketing programs for distributor partners.

Skills

Attention to detail

Analytical skills

Problem-solving

Multitasking

Customer service

Written and verbal communication

Bilingual French/English

Education

Post-secondary diploma in Business Administration, Marketing, or a related field

Tools

Microsoft Office (Excel)

Microsoft Dynamics

CRM platforms (Marketo)

Job description

As part of the Programs Team, the Customer Information Coordinator plays a key role in supporting marketing initiatives that help our distributor partners professionally promote both their business and our products. This position is responsible for maintaining accurate, up-to-date, and high-quality customer information, ensuring data integrity across systems and marketing materials. By combining strong attention to detail with a customer-focused mindset, the Customer Information Coordinator helps deliver effective marketing programs and contributes to an exceptional customer experience.

Responsibilities:

• Promote and coordinate marketing solutions programs while maintaining accurate program inventory and ensuring materials and resources are up to date.
• Build and maintain accurate customer and distributor profiles to support marketing programs and campaigns.
• Process customer orders for marketing materials and coordinate timely fulfillment and shipment.
• Supports the coordination of trade shows, including event logistics, materials, budget tracking, and follow-up activities.
• Maintain and enhance the customer database, including online customer registrations.
• Generate and analyze reports on customer data, sales activity, and marketing program performance.
• Support the development and expansion of marketing programs and special projects for distributor partners.

Qualifications:

• Post-secondary diploma in Business Administration, Marketing, or a related field.
• Minimum of 1-2 years of experience in a customer information, marketing coordination, customer service, or similar role.
• Proficiency with Microsoft Office, particularly Excel; experience with Microsoft Dynamics, CRM or Marketo platform is an asset.
• Strong attention to detail, analytical skills, and problem-solving abilities.
• Proven ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong customer service skills with the ability to communicate effectively by phone and email.
• Excellent written and verbal communication skills
• Bilingual (French and English*), spoken and written. (*) This qualification is required as you will be interacting with partners, vendors, internal/external clients and/or staff across Canada on a regular basis.

We are an equal opportunity employer. While we appreciate all expressed interest in joining our team, only candidates selected for interviews will be contacted.