Global Partnerships Lead — Elevate Travel Experiences

G Adventures, Inc.; Toronto; On-site; CAD 46,000 - 62,000; Full time

Benefits offered by this job

Travel perks

Birthday days off

Vacation time

Enhanced parental leave

Recognition program

Growth opportunities

Employee resource groups

Job summary

G Adventures is seeking a Partnership Specialist in Toronto to oversee assigned partnerships and ensure top-quality trip experiences. You will manage communications, coordinate product changes, and collaborate with cross-functional teams to align with brand standards and enterprise goals.

The role emphasizes data integrity, SOP development, and proactive issue remediation to protect customer experience across partner programs.

Qualifications

• Familiarity with the travel industry and a genuine interest in responsible tourism and global destinations.

Responsibilities

• Coordinate and document routine communications with external partner organizations, ensuring all stakeholders are informed of trip logistics, operational updates, and post-trip feedback.
• Support the rollout of product or program changes by distributing up-to-date materials, guidelines, and instructions to internal teams and partner organizations.
• Support the development and maintenance of strong working relationships with partner organizations by serving as a consistent point of contact for operational questions, updates, and feedback.
• Assist in entering, validating, and maintaining operational data across internal and partner-facing systems to ensure that trip schedules and program information remain accurate and current.
• Maintain and update shared tools such as communication trackers, calendars, and shared documents to monitor progress on partnership deliverables.
• Contribute to the development, documentation, and regular updating of internal standard operating procedures (SOPs) that guide partnership coordination and trip delivery.
• Identify minor gaps or inefficiencies in partnership or operational processes, and propose practical improvements to enhance clarity, consistency, and workflow efficiency.
• Collaborate with cross-functional teams—including Product, Sales, Finance and Revenue Management, Tour Guide Management, and Regional Office staff to ensure seamless communication and high-quality delivery of travel programs.
• Assist in coordinating the distribution of updated trip materials, program briefs, and logistics information to tour guides, ensuring consistency with brand standards and partner expectations.
• Assist in reviewing partner practices to ensure alignment with the organization’s social enterprise goals and brand values, escalating discrepancies where needed.
• Help facilitate travel style training and operational alignment in regional markets to ensure adherence to brand standards and partner expectations.
• Ensure the consistent delivery of trip standards and brand guidelines across partner trips.
• Monitor and compile customer feedback across multiple sources; summarize recurring operational issues and elevate key concerns to relevant departments.
• Partner with regional Operations, Buying, Tour Staff management and Customer Solutions to ensure trips meet PRD requirements, trip design and quality standards.
• Collaborate with Product teams to update trip details in response to operational needs and changes.
• Review field-requested product changes and communicate updates to relevant stakeholders.
• Identify early signs of risk or performance issues in partner relationships and elevate appropriately to ensure continuity of operations and service standards.
• Support the management and communication of CIM processes.
• Collaborate with internal and external stakeholders to coordinate communications related to safety, security, CIM, and trip cancellations.

Skills

Data entry

Excel

Google Sheets

CRM platforms

Written communication

Verbal communication

Attention to detail

Organizational skills

Independent work

Cross-functional collaboration

Tools

Excel

Google Sheets

CRM platforms

Job description

G Adventures is seeking a Partnership Specialist in Toronto to oversee assigned partnerships and ensure top-quality trip experiences. You will manage communications, coordinate product changes, and collaborate with cross-functional teams to align with brand standards and enterprise goals.

The role emphasizes data integrity, SOP development, and proactive issue remediation to protect customer experience across partner programs.