Partnership Specialist
G Adventures, Inc.
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Benefits offered by this job
Job summary
G Adventures is seeking a Partnership Specialist in Toronto to oversee assigned partnerships and ensure top-quality trip experiences. You will manage communications, coordinate product changes, and collaborate with cross-functional teams to align with brand standards and enterprise goals.
The role emphasizes data integrity, SOP development, and proactive issue remediation to protect customer experience across partner programs.
Qualifications
- Familiarity with the travel industry and a genuine interest in responsible tourism and global destinations.
Responsibilities
- Coordinate and document routine communications with external partner organizations, ensuring all stakeholders are informed of trip logistics, operational updates, and post-trip feedback.
- Support the rollout of product or program changes by distributing up-to-date materials, guidelines, and instructions to internal teams and partner organizations.
- Support the development and maintenance of strong working relationships with partner organizations by serving as a consistent point of contact for operational questions, updates, and feedback.
- Assist in entering, validating, and maintaining operational data across internal and partner-facing systems to ensure that trip schedules and program information remain accurate and current.
- Maintain and update shared tools such as communication trackers, calendars, and shared documents to monitor progress on partnership deliverables.
- Contribute to the development, documentation, and regular updating of internal standard operating procedures (SOPs) that guide partnership coordination and trip delivery.
- Identify minor gaps or inefficiencies in partnership or operational processes, and propose practical improvements to enhance clarity, consistency, and workflow efficiency.
- Collaborate with cross-functional teams—including Product, Sales, Finance and Revenue Management, Tour Guide Management, and Regional Office staff to ensure seamless communication and high-quality delivery of travel programs.
- Assist in coordinating the distribution of updated trip materials, program briefs, and logistics information to tour guides, ensuring consistency with brand standards and partner expectations.
- Assist in reviewing partner practices to ensure alignment with the organization’s social enterprise goals and brand values, escalating discrepancies where needed.
- Help facilitate travel style training and operational alignment in regional markets to ensure adherence to brand standards and partner expectations.
- Ensure the consistent delivery of trip standards and brand guidelines across partner trips.
- Monitor and compile customer feedback across multiple sources; summarize recurring operational issues and elevate key concerns to relevant departments.
- Partner with regional Operations, Buying, Tour Staff management and Customer Solutions to ensure trips meet PRD requirements, trip design and quality standards.
- Collaborate with Product teams to update trip details in response to operational needs and changes.
- Review field-requested product changes and communicate updates to relevant stakeholders.
- Identify early signs of risk or performance issues in partner relationships and elevate appropriately to ensure continuity of operations and service standards.
- Support the management and communication of CIM processes.
- Collaborate with internal and external stakeholders to coordinate communications related to safety, security, CIM, and trip cancellations.
Skills
Tools
Job description
Let’s go on an adventure together!
Hey there, we’re G Adventures. We’re one of the world’s leading small group travel companies, and we’ve always believed that travel isn’t just about where you go — it’s about how it changes you.
For the last 35 years, we’ve set out to do things differently. No cookie‑cutter tours. No giant buses or cruise ships. And not to mention, as few selfie sticks as possible. Just real humans, travelling your heart out across the world with open minds and a non‑stop desire to make our planet better, simply by exploring it.
At G Adventures, our DNA (or GNA, if you will) is built on belonging — where bringing your authentic self to work every day isn’t just accepted, it’s downright celebrated. For our office crew — you wanna rock a t‑shirt with your dog’s face on it? We say go for it. For our Chief Experience Officers — you wanna hit the road and call some of the most epic places on Earth your home office? We love that — and we’ve got you. Wanna spend your days with people you genuinely like? Us too — and we’re pretty sure you’ll fit right in, wherever that is.
Now about that career of yours — this is the kind of place where you can spread your wings and truly grow into your role. The best part? You get to do it all alongside a passionate, freakishly talented, one‑of‑a‑kind bunch excited to produce top‑notch work and spread a ridiculous amount of goodness at the same time.
Feel like this could be the right fit? We think so too, and we’re already way too excited to meet you.
The Partnership Specialist is responsible for their assigned partnerships. They own the oversight of the quality delivery of all tours and the smooth integration of partner products into the G Adventure operational model. The role ensures that all Product requirements, operational responsibilities, branding and quality customer experience are met in the delivery of services. Working with our local operations, they must be aware of all product requirements, read all participant evaluations and work with their manager to proactively identify trends with key stakeholders and work with the region to proactively put a remediation plan in place before problems impact the customer experience. They will work closely with our partners to explain and offer solutions to delivery issues, execute and monitor improvement plans.
- Coordinate and document routine communications with external partner organizations, ensuring all stakeholders are informed of trip logistics, operational updates, and post‑trip feedback.
- Support the rollout of product or program changes by distributing up‑to‑date materials, guidelines, and instructions to internal teams and partner organizations.
- Support the development and maintenance of strong working relationships with partner organizations by serving as a consistent point of contact for operational questions, updates, and feedback.
- Assist in entering, validating, and maintaining operational data across internal and partner‑facing systems to ensure that trip schedules and program information remain accurate and current.
- Maintain and update shared tools such as communication trackers, calendars, and shared documents to monitor progress on partnership deliverables.
- Contribute to the development, documentation, and regular updating of internal standard operating procedures (SOPs) that guide partnership coordination and trip delivery.
- Identify minor gaps or inefficiencies in partnership or operational processes, and propose practical improvements to enhance clarity, consistency, and workflow efficiency.
- Collaborate with cross‑functional teams—including Product, Sales, Finance and Revenue Management, Tour Guide Management, and Regional Office staff to ensure seamless communication and high‑quality delivery of travel programs.
- Assist in coordinating the distribution of updated trip materials, program briefs, and logistics information to tour guides, ensuring consistency with brand standards and partner expectations.
- Assist in reviewing partner practices to ensure alignment with the organization’s social enterprise goals and brand values, escalating discrepancies where needed.
- Help facilitate travel style training and operational alignment in regional markets to ensure adherence to brand standards and partner expectations.
- Ensure the consistent delivery of trip standards and brand guidelines across partner trips.
- Monitor and compile customer feedback across multiple sources; summarize recurring operational issues and elevate key concerns to relevant departments.
- Partner with regional Operations, Buying, Tour Staff management and Customer Solutions to ensure trips meet PRD requirements, trip design and quality standards.
- Collaborate with Product teams to update trip details in response to operational needs and changes.
- Review field‑requested product changes and communicate updates to relevant stakeholders.
- Identify early signs of risk or performance issues in partner relationships and elevate appropriately to ensure continuity of operations and service standards.
- Support the management and communication of CIM processes.
- Collaborate with internal and external stakeholders to coordinate communications related to safety, security, CIM, and trip cancellations.
- Familiarity with the travel industry and a genuine interest in responsible tourism and global destinations.
- 4 + years or more of relevant travel and product and operation experience
- Proven experience supporting partnership coordination & development, operational workflows, or cross‑functional collaboration.
- Proficient in data entry and reporting tools such as Excel, Google Sheets and internal CRM platforms.
- Comfortable using project management and communication tools to track and coordinate tasks.
- Strong written and verbal communication skills, effective for both internal teams and external partners.
- High attention to detail and excellent organizational skills to manage multiple priorities and deadlines.
- Ability to work independently while supporting a variety of stakeholders in a collaborative team environment.
- Competitive Total Rewards Package, including exclusive travel perks!
- Additional days off, including on your birthday!
- Vacation time for you to recharge
- Enhanced Parental Leave
- Meaningful Employee Recognition Program
- Learning and Growth Opportunities
- Employee Resource Groups
*Applicable based on location*
Artificial intelligence (AI) tools may be used to support the administrative processing of applications, such as organizing and formatting applicant information. AI is not used to screen, assess, or select applicants. All hiring decisions are made by our recruitment team.
G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.
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