Global Logistics Customer Service Specialist (Hybrid)

aliaxis; Oakville; Hybrid; CAD 38,000 - 46,000; Full time

Benefits offered by this job

Health and dental plans

Pension matching

Up to $3k annual bonus

3 weeks vacation

Parking on site

Job summary

Randstad Canada is hiring a Customer Service Representative in Mississauga, Ontario, offering a hybrid schedule after probation and a starting pay rate of $42,000 per year. This role focuses on rapid ticket handling, first-call resolution, and nurturing client relationships within a global logistics context.

The position requires strong communication, empathy, and CRM proficiency, with opportunities for bonus payouts and vacation benefits.

Qualifications

• Demonstrated ability to work collaboratively and with initiative.
• Experience in a customer-centric role with empathy and listening skills.
• Excellent written and verbal communication skills.
• Ability to work with CRM systems.
• MS Office experience is critical.

Responsibilities

• Respond to customer inquiries and manage tickets efficiently.
• Provide exceptional first-call resolution, ensuring customer satisfaction.
• Develop strong customer relationships and effectively manage client accounts.
• Contribute to problem-solving and decision-making within the team.

Skills

Team collaboration

Empathy & listening

Written and verbal communication

CRM systems

MS Office proficiency

Tools

CRM systems

MS Office

Job description

Randstad Canada is hiring a Customer Service Representative in Mississauga, Ontario, offering a hybrid schedule after probation and a starting pay rate of $42,000 per year. This role focuses on rapid ticket handling, first-call resolution, and nurturing client relationships within a global logistics context.

The position requires strong communication, empathy, and CRM proficiency, with opportunities for bonus payouts and vacation benefits.