Senior Manager, Learning & Knowledge Management

BMO; Toronto; On-site; CAD 120,000 - 170,000; Full time

Job summary

Performance and Learning seeks a Senior Manager to own end-to-end Training, Procedures Library, Change Management, and Program Communications within the Third Party Risk Management program. The role ensures knowledge, guidance, and resources are available to employees to understand expectations and execute their responsibilities effectively.

The Senior Manager will collaborate with diverse stakeholders to translate complex requirements into practical learning, documentation, and communications,

Qualifications

• Leads and develops learning programs for complex requirements.
• Translates program changes into practical training materials and communications.
• Collaborates across functions to embed knowledge throughout the program.

Responsibilities

• Owns Training, Procedures Library, Change Management, and Program Communications end-to-end.
• Translates complex requirements into clear learning and documentation.
• Coordinates across stakeholders to embed changes consistently across the program.

Skills

Leadership

Change management

Training development

Communication

Stakeholder engagement

Education

Master's degree

Tools

MS Office

LMS

Job description

Application Deadline: 11/18/2026

Address: 250 Yonge Street

Job Family Group: Procurement

This role will have end-to-end ownership of Training, the Procedures Library, Change Management, and Program Communications across the Third Party Risk Management Program.

This senior leadership role is responsible for ensuring employees and stakeholders have the knowledge, procedures, guidance, communications, and supporting resources required to understand program expectations and effectively execute their responsibilities.

The Senior Manager will work across a broad stakeholder and subject matter expert community to translate complex requirements and program changes into clear, practical, and actionable learning, procedures, documentation, and communications.

The role will bring together Training, Procedures, Change Management, and Communications as an integrated portfolio, ensuring program changes are consistently documented, communicated, understood and reinforced.

Key Accountabilities

People Leadership

• Fosters a culture aligned with BMO’s purpose, values, and strategy and role models BMO’s values and behaviours in all interactions and decisions.
• Promotes an inclusive environment that values diverse perspectives, encourages collaboration, and enables employees to contribute effectively.
• Leads, coaches, and develops employees, establishing clear goals, expected outcomes, and accountability.
• Attracts, develops, and retains high-performing talent and builds the capabilities required to support current and evolving program needs.
• Provides timely feedback, recognizes strong performance, supports employee development, and addresses performance matters when required.
• Builds a collaborative, high-performing team that works effectively across functional areas and stakeholder groups.
• Establishes team priorities, balances competing demands, and ensures the effective allocation of resources.
• Creates development opportunities that strengthen individual capabilities, team resilience, and succession readiness.
• Connects the team’s work to broader program priorities, helping employees understand the purpose and impact of their contributions.

Portfolio Ownership

• Provides senior leadership and end-to-end ownership of Training, the Procedures Library, Change Management, and Program Communications.
• Establishes an integrated and sustainable approach to how knowledge is developed, maintained, communicated, and embedded across the Third Party Risk Manage