Strategic IT Infrastructure Delivery Leader

HCLTech; Calgary; On-site; CAD 100,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Career development opportunities

Dynamic work environment

Job summary

A leading global IT services company seeks a Service Delivery Manager to oversee IT Infrastructure operations in Calgary. This role requires strong leadership and a deep understanding of IT Infrastructure Services, including cloud and cybersecurity. The ideal candidate will have at least 12 years of experience and the ability to manage large-scale transformations while ensuring high customer satisfaction. This position offers full-time employment with competitive compensation and opportunities for innovation in service delivery.

Qualifications

• Bachelor’s degree required in a relevant field.
• 12+ years of experience in IT Infrastructure Operations.
• 5+ years in a leadership role in an IT Service Provider or MNC.

Responsibilities

• Lead IT Infrastructure delivery operations ensuring customer satisfaction.
• Drive digital transformation and lead a matrixed team.
• Manage P&L and resource budgeting.

Skills

Leadership

ITIL best practices

Financial management

Cross-functional communication

Education

Bachelor's degree in Computer Science or related field

Tools

Azure

AWS

ITIL

Job description

A leading global IT services company seeks a Service Delivery Manager to oversee IT Infrastructure operations in Calgary. This role requires strong leadership and a deep understanding of IT Infrastructure Services, including cloud and cybersecurity. The ideal candidate will have at least 12 years of experience and the ability to manage large-scale transformations while ensuring high customer satisfaction. This position offers full-time employment with competitive compensation and opportunities for innovation in service delivery.