Global Interview Scheduling & Talent Programs Lead

RSM Canada Operations ULC; Toronto; On-site; CAD 106,000 - 172,000; Full time

Job summary

RSM Canada Operations ULC is seeking an Interview Scheduling and Program Support Manager to lead the development and execution of global TA processes, ensuring operational excellence and compliance across the enterprise. You will manage a high-performing team and partner with stakeholders to implement improvements.

The role focuses on interview scheduling, talent program support, training, analytics, and system oversight, driving efficiency, data integrity, and exceptional service to our clients

Qualifications

• At least 5 years of progressive Talent Acquisition or Talent Acquisition Operations experience.
• Supervisory experience for a team of professionals required.
• Prior experience coaching and developing a high performing team required.

Responsibilities

• Develop and lead global enterprise system processes relating to Interview Scheduling and Talent Program Support.
• Document, train, and provide continuous improvement on processes based on executive leadership feedback to all global TA Stakeholders.
• Provide training, development, and oversight of team responsible for delivering a vast array of centralized operational TA business processes related to Interview Scheduling and Program Support.
• This may include: Interview Scheduling process development and ongoing administration, for both event interviews and availability based interviews.
• Daily interview and event scheduling support and oversight.
• TA and Talent programming support including administrative tasks, quality auditing, analytics, and special project execution.
• Quality review and audits for Yello processes including candidate screens, feedback forms, and other relevant steps.
• Provide TA reporting support and ensuring data integrity and quality for TA and talent technology stakeholders.
• Execute process development for internal talent programs and TA special programming.
• Work with talent stakeholders and talent technology team members to develop, implement, and train above critical processes and programs for adherence to defined service level agreements.
• Identify and develop solutions to ensure the changing operational needs of the business are addressed efficiently with a focus on providing exceptional service to the organization and maintaining HR compliance best practices.
• Researches, resolves and responds to complex escalated problems based on best practice/precedence, escalating as needed.
• Train all new hires and global internal stakeholders on business processes and provide regular feedback and support to the team.
• Exercise judgement and take responsibility for decisions and actions in overseeing team.
• Partner with Talent Technology team to research, test and resolve critical issues on Talent related technology and software platforms, as well as identify solutions and efficiencies.
• Develop a strong knowledge of department, business units and overall business strategy.
• Other duties as assigned.

Skills

Talent Acquisition Operations

Supervisory experience

Coaching and development

Education

Bachelor’s degree in Human Resources or related field

Tools

Microsoft Office

Job description

RSM Canada Operations ULC is seeking an Interview Scheduling and Program Support Manager to lead the development and execution of global TA processes, ensuring operational excellence and compliance across the enterprise. You will manage a high-performing team and partner with stakeholders to implement improvements.

The role focuses on interview scheduling, talent program support, training, analytics, and system oversight, driving efficiency, data integrity, and exceptional service to our clients