Interview Scheduling and Program Support Manager

rsm; Toronto; On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible schedule

Total rewards

Job summary

RSM in Toronto is seeking an Interview Scheduling and Program Support Manager to lead global Talent Acquisition processes, drive efficiency, and oversee a high-performing team across enterprise TA operations. You will collaborate with stakeholders to implement process improvements, provide training, analytics, and system oversight to enhance the talent acquisition experience.

Your role requires 5+ years in TA, supervisory experience, and strong leadership to coach and develop a high-performing

Qualifications

• 5+ years in Talent Acquisition or Talent Acquisition Operations
• Supervisory experience for a team of professionals required
• Experience coaching and developing a high performing team required

Responsibilities

• Develop and lead global enterprise processes for Interview Scheduling and Talent Program Support.
• Document, train, and provide continuous improvement on processes based on executive leadership feedback to all global TA Stakeholders.
• Provide training, development, and oversight of team responsible for delivering centralized operational TA processes including Interview Scheduling and Program Support.
• TA reporting support and ensuring data integrity and quality for TA and talent technology stakeholders.
• Identify and develop solutions to address changing operational needs with focus on service excellence and HR compliance.

Skills

Leadership

Team supervision

Process improvement

Analytics

Training

Stakeholder management

TA operations

Microsoft Office

Education

Bachelor's degree in human resources

Tools

Microsoft Office

Job description

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM.

As a Interview Scheduling and Program Support Manager, you will lead the development and execution of global processes for interview scheduling and talent program support, ensuring operational excellence and compliance across the enterprise. You will manage a high-performing team, collaborate with stakeholders to implement process improvements, and provide training, reporting, and system oversight to enhance the talent acquisition experience. Your role will be instrumental in driving efficiency, data integrity, and innovation within TA operations.

Responsibilities:

• Develop and lead global enterprise system processes relating to Interview Scheduling and Talent Program Support.
• Document, train, and provide continuous improvement on processes based on executive leadership feedback to all global TA Stakeholders.
• Provide training, development, and oversight of team responsible for delivering a vast array of centralized operational TA business processes related to Interview Scheduling and Program Support. This may include:
• Interview Scheduling process development and ongoing administration, for both event interviews and availability based interviews.
• Daily interview and event scheduling support and oversight.
• TA and Talent programming support including administrative tasks, quality auditing, analytics, and special project execution.
• Quality review and audits for Yello processes including candidate screens, feedback forms, and other relevant steps.
• Provide TA reporting support and ensuring data integrity and quality for TA and talent technology stakeholders.
• Execute process development for internal talent programs and TA special programming.
• Work with talent stakeholders and talent technology team members to develop, implement, and train above critical processes and programs for adherence to defined service level agreements.
• Identify and develop solutions to ensure the changing operational needs of the business are addressed efficiently with a focus on providing exceptional service to the organization and maintaining HR compliance best practices.
• Researches, resolves and responds to complex escalated problems based on best practice/precedence, escalating as needed.
• Train all new hires and global internal stakeholders on business processes and provide regular feedback and support to the team.
• Exercise judgement and take responsibility for decisions and actions in overseeing team.
• Partner with Talent Technology team to research, test and resolve critical issues on Talent related technology and software platforms, as well as identify solutions and efficiencies.
• Develop a strong knowledge of department, business units and overall business strategy.
• Other duties as assigned

Required Qualifications:

• At least 5 years of progressive Talent Acquisition or Talent Acquisition Operations experience
• Supervisory experience for a team of professionals required.
• Prior experience coaching and developing a high performing team required.

Preferred Qualifications:

• Education: Bachelor's degree in human resources or related degree
• Strong leadership and interpersonal skills demonstrated ability to motivate and influence others.
• Excellent consultative skills and ability to communicate effectively across varied stakeholder audiences
• Possesses strong strategic orientation, analytical skills, critical thinking ability
• Demonstrated leadership capability, including ability to lead, influence, and motivate others in the work group
• Proven ability to work with minimal guidance, manage multiple priorities simultaneously, and take initiative even under unfamiliar or ambiguous circumstances
• Excellent interpersonal and written communication skills
• Strong computer skills, including an affinity to learning and utilizing new systems, tools and technology
• Proficient and Microsoft Office product suite
• Outstanding organizational skills that are solution-oriented
• Ability to work well under pressure; meet established targets and goals in a high volume, fast-paced and rapidly changing work environment
• Strong business acumen

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmcanada.com/careers/life-at-rsm/rewards-and-benefits.html .

RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held