Global HR Operations Lead - Onboarding, Payroll & Benefits

Borderless AI; Toronto; On-site; CAD 80,000 - 100,000; Full time

Benefits offered by this job

Free lunch everyday

Healthy benefits & perks package

Job summary

A tech startup based in Toronto is seeking an experienced HR Operations Manager to manage multiple customer-facing HR functions, including employer and employee onboarding, global benefits, and payroll support. The role involves overseeing day-to-day interactions with customers, ensuring compliance with regulatory procedures, and leading customer onboarding and success across the platform. Ideal candidates will have over 5 years of experience in HR or payroll within the SaaS or Fintech industry, and possess exceptional communication skills.

Qualifications

• 5+ years in an HR or payroll role within a SaaS startup or the Fintech industry.
• Experience with benefits providers and benefits administration.
• Deep expertise with employee onboarding and offboarding policies and procedures.
• Knowledge of multiple payroll platforms, with international payroll experience valued.
• Exceptional written and verbal communication skills.

Responsibilities

• Own day-to-day customer communications including support calls and presentations.
• Drive customer onboarding and success across the platform.
• Support customers with HR operations including payroll and benefits.
• Continuously evaluate HR and payroll processes for efficiency.

Skills

HR management experience

Payroll knowledge

Benefits administration

Customer communication

Detail-oriented

Fluency in French or Spanish

Tools

HR software platforms

Payroll platforms

Job description

A tech startup based in Toronto is seeking an experienced HR Operations Manager to manage multiple customer-facing HR functions, including employer and employee onboarding, global benefits, and payroll support. The role involves overseeing day-to-day interactions with customers, ensuring compliance with regulatory procedures, and leading customer onboarding and success across the platform. Ideal candidates will have over 5 years of experience in HR or payroll within the SaaS or Fintech industry, and possess exceptional communication skills.