Human Resources Operations Manager

Kim Cosic Consulting Inc.; Toronto; On-site; CAD 80,000 - 100,000; Full time

Benefits offered by this job

Healthy benefits & perks package

Free lunch every day

Job summary

A leading technology consultancy in Toronto is looking for 3 HR Operations Managers to lead multiple HR functions related to global payroll and benefits. The ideal candidates should have over 5 years of experience in HR or payroll, preferably within a SaaS or Fintech environment. Responsibilities include managing customer communications, supporting HR operations, and ensuring compliance with all regulatory procedures. This position offers a fast-paced work environment and a collaborative team culture, with full in-office presence required.

Qualifications

• 5+ years in an HR or payroll role within a SaaS startup or Fintech industry.
• Experience with multiple payroll platforms.
• Fluency in French or Spanish is an asset.

Responsibilities

• Own day-to-day customer communications including hosting calls and reviews.
• Drive customer onboarding, adoption, and ongoing success.
• Evaluate HR and payroll processes for efficiency.

Skills

Detail-oriented

Exceptional written and verbal communication

Ability to work independently

HR operations knowledge

Customer support skills

Job description

My client, a start-up technology company that are turning labour into software. They have a world class suite of seasoned executives from some of tech's most prestigious companies, and are continuing to scale the team very quickly. They have found product-market fit and are excited by their mission to build tooling for the future of HR. The team is in the office 5 days/week in downtown Toronto across from Union Station.

The Opportunity:

The company is growing quickly and seeking to add 3 seasoned HR Operations Managers who will manage and lead multiple HR functions related to global payroll services, global benefits, and day-to-day interactions with their customers. The ideal candidate will be detail-oriented, a natural self-starter, and be able to adapt to their ever-evolving software as they develop the best-in-class platform for their customers. This role will ensure all local regulatory and compliance procedures are performed correctly and accurately, as well as be responsible for planning, developing, and organizing new business procedures related to global payroll and benefits.

Role and Responsibilities

• Own day-to-day customer communications including hosting customer support calls, quarterly business reviews, and customer account presentations
• Drive customer onboarding, adoption, and ongoing success across the Borderless AI platform
• Support customers with their HR operations including benefits administration, payroll, employee onboarding, and employee offboarding
• Develop and maintain competency in areas of international HR and international payroll
• Partner with external stakeholders and Borderless payroll specialists to support customers with payroll processes across third-party payroll service providers
• Communicate across and partner with multiple Borderless AI departments to help maintain continuity in our customer experience
• Continuously evaluate HR and payroll processes and systems for efficiency and scalability

Great candidates will have:

• 5+ years in an HR or payroll role within a SaaS startup or the Fintech industry
• Experience with multiple payroll platforms and international payroll experience (asset)
• Experience working either for or with an EOR (employer of record)
• Experience with benefits providers and benefits administration
• Deep expertise with employee onboarding and offboarding policies and procedures
• Fluency in French or Spanish (asset)
• A detail-oriented nature with the ability to work independently with little supervision, as well as the ability to work effectively in a team environment
• Exceptional written and verbal communication skills
• A hands-on, can-do mentality, with comfort in fast-paced environments

About the Borderless AI team:

• We're an early stage company and we love to collaborate in person 5 days a week in our Toronto HQ
• We offer a healthy benefits & perks package, including free lunch everyday
• Customers are the heart of our business, we're obsessed with our customers, and that drives the bulk of our decisions
• Big challenges don’t scare us. We’re solving global problems that need creativity, technology, and determination. Be part of the impact!
• We'll grant you a lot of autonomy and trust, and back it up with meaningful empowerment and support