Global Field Service Engineer – Robotics & Laser Systems

TRUMPF; Remote; CAD 55,000 - 75,000; Full time

Job summary

A family-run high-tech company is seeking a Mobile Service Technician in Oakville, Ontario. This role involves supporting customers across North America, troubleshooting and repairing equipment, and participating in extensive training. Candidates should have a technical degree or relevant experience and at least 2 years in technical service. Extensive travel, including international trips, is a core requirement of the position. Join us in powering the digital networking of the manufacturing industry.

Qualifications

• Must have problem-solving skills and provide technical support to customers.
• A two-year technical degree or equivalent experience is preferred.
• 2+ years of experience in a technical service or customer support role is required.

Responsibilities

• Support TRUMPF customers in North America.
• Install, maintain, troubleshoot and repair equipment.
• Complete paperwork on time with high quality.
• Provide on-call 24/7 support as needed.
• Participate in training lasting approximately 5 - 6 months.

Skills

Problem-solving

Technical troubleshooting

Communication skills

Root cause analysis

Customer service

Education

Two-year technical degree in engineering or related field

2+ years of experience in technical service

Tools

Electrical and computer systems

Measurement tools

Hand tools

Job description

A family-run high-tech company is seeking a Mobile Service Technician in Oakville, Ontario. This role involves supporting customers across North America, troubleshooting and repairing equipment, and participating in extensive training. Candidates should have a technical degree or relevant experience and at least 2 years in technical service. Extensive travel, including international trips, is a core requirement of the position. Join us in powering the digital networking of the manufacturing industry.