Release Agent

Jobs2Web; Burnaby; Hybrid; CAD 40,000 - 48,000; Full time

Job summary

Livingston, the leading customs broker in Canada, is hiring for a full-time position in BC Kingsgate. You will release and expedite shipments, contact clients and carriers, and manage documentation flow to support Customs releases.

No experience is required, and the role offers onboarding training to develop knowledge of customs operations and customer service. This position emphasizes accuracy and professional communication.

Qualifications

• Basic knowledge of customs operations.
• Ability to coordinate assignments to meet deadlines.
• Good interpersonal skills and to be able to deal effectively with clients, staff and management.
• Good oral communication skills.
• Ability to reflect a professional company image.
• Willingness and capability to learn position with on the job training.

Responsibilities

• Release, expedition and related client/carrier contact.
• Maintain, match and coordinate all incoming release documentation.
• Contact clients/carriers for missing documentation, information and/or instructions.
• Enter data from documents.
• Enter all additional costs.
• Establish credit release as defined by company policy.
• Support documentation preparation for Customs release.

Skills

Customs operations basics

Deadline coordination

Interpersonal skills

Oral communication

Professional image

Willingness to learn on the job

Education

High School/GED

CCS certification pursuit

Job description

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Join Livingston, the largest customs broker in Canada and the third largest entry filer in the U.S. We’re a market leader offering customs brokerage, consulting and compliance, and freight forwarding services at more than 90 key locations in North America, Europe and Asia. Customs brokerage is our core business and helping our customers navigate the complex and changing world of international trade is what we do best. Consider joining our team for the opportunity to grow your career. From entry level to expert advisors, our supportive culture of learning will help you get the career you want.

Job Type:Full Time

Location: BC Kingsgate - CN016

JOB SUMMARY

Responsible for release, expedition and related client/carrier contact.

KEY DUTIES & RESPONSIBILITIES

• Maintain, match and coordinate all incoming release documentation.
• Contact clients/carriers for missing documentation, information and/or instructions.
• Enter data from documents.
• Enter all additional costs.
• Establish credit release as defined by company policy.
• Split and collate documentation for presentation to Customs.
• Apply bar codes.
• Maintain, control and follow-up RMD package pending Customs release.
• Respond to client inquiries regarding tracing and other client services.
• Control and arrange payments of disbursements as required.
• May be required to further expedite shipments and prepare export documentation.
• May handle system batching reports.
• May be required to back-up team members
• Perform other related duties as assigned by management
• Adhere to established policies and procedures.
  

KNOWLEDGE & SKILLS

• Basic knowledge of customs operations.
• Ability to coordinate assignments to meet deadlines.
• Good interpersonal skills and to be able to deal effectively with clients, staff and management.
• Good oral communication skills.
• Ability to reflect a professional company image.
• Required to have the willingness and capability to learn position with on the job training.

WORK EXPERIENCE – MINIMUM REQUIRED

No experience required

EDUCATION

Required: High School/GED or equivalent

CERTIFICATIONS DESCRIPTION

Working towards/or successful completion of the Certified Customs Specialists (CCS) designation with the Canadian Society of Customs Brokers (CSCB) or the National Customs Brokers & Forwarders Association of America (NCBFAA) is a requirement, if not already obtained.

Successful completion of the CCS examination is a mandatory requirement for further advancement.

COMPETENCIES

Business Acumen and Straight Talk

Inclusion and Collaboration

Customer First Focus

Leading and Developing

Agility

Accountability

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

For Canada:Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.