Global Customer Support Lead – Tech, Training & Warranty

Delta-Q Technologies; Vancouver; On-site; CAD 104,000 - 119,000; Full time

Job summary

An established industry player is seeking a Customer Support Manager to lead post-sale technical support services. This role is crucial for ensuring customer satisfaction and involves building strong relationships with global distributors, managing support functions, and fostering team development. The ideal candidate will have a blend of technical expertise and leadership skills, with a commitment to values-based coaching. Join a forward-thinking company dedicated to innovation and sustainability, where your contributions will help shape the future of electric vehicle technology.

Benefits

Annual incentive program

2% GRSP employer matching

Comprehensive health and dental benefits

Paid time off including vacation

$300 annual Health Spending Account

Employee & Family Assistance programming

In-house Gym

EV charging stations

Dog-friendly office

Qualifications

• 5 years in customer-facing technical roles with team leadership experience.
• Post-secondary degree in Electronics or related field is essential.

Responsibilities

• Oversee global distributor support and manage customer inquiries.
• Champion customer-reported issues and coordinate internal teams.

Skills

Customer Service

Problem Solving

Technical Support

Team Leadership

Project Management

Communication Skills

Education

Post-secondary Degree in Electronics

Electrical Engineering

Tools

Customer Relationship Management (CRM)

8D Quality Management Tool

Job description

An established industry player is seeking a Customer Support Manager to lead post-sale technical support services. This role is crucial for ensuring customer satisfaction and involves building strong relationships with global distributors, managing support functions, and fostering team development. The ideal candidate will have a blend of technical expertise and leadership skills, with a commitment to values-based coaching. Join a forward-thinking company dedicated to innovation and sustainability, where your contributions will help shape the future of electric vehicle technology.