General Sales Manager

The Brick; Grande Prairie; On-site; CAD 55,000 - 85,000; Full time

Benefits offered by this job

Benefits package

Career progression

Leadership development

Job summary

The Brick is seeking a General Sales Manager to lead a busy retail team and drive exceptional customer service. Reporting to the Store Manager, you will manage merchandising, hiring, training, coaching and daily sales initiatives to achieve targets.

You will foster a culture of excellence, provide performance feedback, and coordinate promotions while ensuring adherence to company policies and standards in a fast-paced environment.

Qualifications

• Experience in customer service or sales roles.
• Supervisory or senior associate experience is a plus.
• Strong verbal and written communication skills.
• Proven track record in customer service, operations and merchandising.

Responsibilities

• Maintain excellence in store merchandising, detail and customer service.
• Hire, schedule and train the sales team.
• Develop employees through goal setting, coaching and performance appraisals.
• Implement all sales programs and initiatives.
• Increase sales and improve margins while controlling expenses.
• Organize promotions and marketing events.
• Lead daily team talks and sales meetings.
• Ensure compliance with Brick Group policies.

Skills

Customer service

Leadership

Sales ability

Merchandising

Communication

Problem solving

Time management

Education

High school diploma or equivalent

Post-secondary education an asset

Job description

Do you believe in putting the customer first?

Are you a team player and do you have an incredible sense of leadership?

Are you motivated by achievement goals?

The Brick is actively seeking to expand our management team. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous retail locations!

Responsibilities

Reporting to the Store Manager, the General Sales Managerwill have the following responsibilities:

• Maintain excellence in store merchandising, detail and customer service
• Conduct hiring, scheduling and training of the sales team
• Develop employees through goal setting, coaching and formal performance appraisals
• Implement all sales programs
• Increase delivered sales, Closing Ratio and “Return On Customer”
• Achieve sales and margin targets while controlling expenses
• Organize and plan promotions and marketing events
• Lead daily team talks and sales meetings
• Understand, implement, maintain and ensure compliance with all Brick Group policies and procedures
• Community involvement

Qualifications

• High school diploma or equivalent; post secondary education an asset
• 2 or more years of customer service or sales experience
• Previous retail Supervisory or Senior Associate experience an asset
• Proven track record in customer service, operations and merchandising
• Excellent verbal and written communication skills
• Highly developed problem solving skills
• Good time management skills and work ethic
• The ability to promote an extreme level of excellence and pride in customer service and store detail
• Flexibility to work any shift, including evenings and weekends, as required

Why The Brick?

• A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family
• Competitive remuneration package that will commensurate with experience
• Career progression potential with plenty of access to ongoing personal and professional development
• A dynamic environment to showcase your leadership talents.