Customer-First Retail Sales Manager

The Brick; Grande Prairie; On-site; CAD 55,000 - 85,000; Full time

Benefits offered by this job

Benefits package

Career progression

Leadership development

Job summary

The Brick is seeking a General Sales Manager to lead a busy retail team and drive exceptional customer service. Reporting to the Store Manager, you will manage merchandising, hiring, training, coaching and daily sales initiatives to achieve targets.

You will foster a culture of excellence, provide performance feedback, and coordinate promotions while ensuring adherence to company policies and standards in a fast-paced environment.

Qualifications

• Experience in customer service or sales roles.
• Supervisory or senior associate experience is a plus.
• Strong verbal and written communication skills.
• Proven track record in customer service, operations and merchandising.

Responsibilities

• Maintain excellence in store merchandising, detail and customer service.
• Hire, schedule and train the sales team.
• Develop employees through goal setting, coaching and performance appraisals.
• Implement all sales programs and initiatives.
• Increase sales and improve margins while controlling expenses.
• Organize promotions and marketing events.
• Lead daily team talks and sales meetings.
• Ensure compliance with Brick Group policies.

Skills

Customer service

Leadership

Sales ability

Merchandising

Communication

Problem solving

Time management

Education

High school diploma or equivalent

Post-secondary education an asset

Job description

The Brick is seeking a General Sales Manager to lead a busy retail team and drive exceptional customer service. Reporting to the Store Manager, you will manage merchandising, hiring, training, coaching and daily sales initiatives to achieve targets.

You will foster a culture of excellence, provide performance feedback, and coordinate promotions while ensuring adherence to company policies and standards in a fast-paced environment.