Brick Associate, Customer Service

The Brick; Edmonton; On-site; CAD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Paramedical services

Career growth

Professional development

Job summary

The Brick is actively seeking to expand our service team in Edmonton. As a Customer Service Associate, you will report to the Operations Manager and contribute to a friendly, customer‑driven store environment.

We value enthusiasm, strong communication, and a readiness to assist customers across all shifts, including evenings and weekends. Join a dynamic retail team offering benefits and professional development opportunities.

Qualifications

• Team-oriented mindset with strong communication abilities.
• High school diploma or equivalent required.
• Excellent written and verbal communication skills.
• Proven multitasking capability and strong organizational skills.
• Proficiency with computers and Microsoft Office programs. Flexibility for all shifts.

Responsibilities

• Respond to customer inquiries and offer courteous solutions.
• Follow up with customers to identify and support their needs.
• Promote loyalty by delivering exceptional customer support.
• Review and follow up on order reports daily.
• Other duties as assigned by the Operations Manager.

Skills

Customer service

Communication skills

Team oriented

Multitasking

Flexibility

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

The Brick is actively seeking to expand our service team. Asa Customer Service Associate, you will be reporting to the Operations Manager.We need enthusiastic people with a great customer focused attitude! The winningcombination of team spirit and desire for career focused growth will ensure arewarding experience in one of our fabulous retail locations!

Responsibilities

• Respond to customer inquiries and offer solutions in a courteous and professional manner
• Follow up with customers to identify and support their needs
• Promote customer loyalty by providing exceptional customer support
• Review and follow up on order reports on a daily basis
• Other duties as assigned

Qualifications

• Team oriented
• High school diploma or equivalent
• Exceptional communication skills, both written and verbal
• Proven ability to multitask and maintain organization
• Proficiency with computers and Microsoft Office programs
• Flexibility to work all shifts, including evenings and weekends, as required

Why The Brick

A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family

• Competitive remuneration package that will commensurate with experience
• Career progression potential with plenty of access to ongoing personal and professional development
• A dynamic environment to showcase your leadership talents.

The Brick is committed to fair and accessibleemployment practices and will accommodate people with disabilities throughoutthe recruitment, application, and selection process. If you require anaccommodation at any stage of the process, please let the hiring manager knowor reach out to [e-mail]