Store Manager

The Brick; Town of St. Paul; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits

Dental and paramedical services

Employee discounts

Career development opportunities

Competitive remuneration

Job summary

The Brick is seeking an experienced Store Manager to lead a dynamic team at a franchise location in Canada. You will drive sales, oversee merchandising, and ensure exceptional customer service while adhering to company policies and procedures.

As a leader, you will schedule staff, coach performance, and coordinate promotions to enhance ROC and profitability. This role requires strong communication, problem-solving abilities, and a commitment to achieving targets with teamwork.

Qualifications

• Minimum 3 years retail sales and/or customer service experience.
• 2+ years retail supervisory or management experience.
• Proven track record in sales, customer service, operations and merchandising.
• Exceptional interpersonal and communication skills (verbal and written).
• Proven leadership skills.
• Flexibility to work evenings and weekends.

Responsibilities

• Maintain excellence in store merchandising, detail and customer service.
• Understand, implement, maintain and ensure compliance with all Brick Group policies and procedures.
• Increase the store’s Average Sales, Closing Ratio and Return on Customer (ROC) while controlling expenses.
• Implement all sales and operations programs.
• Schedule staff for optimum coverage levels.
• Hold daily trigger talks and sales meetings.
• Develop staff through goal setting, coaching and performance evaluations.
• Organize and plan promotions and marketing events.
• Handle escalated customer service issues and offer solutions; ensure 100% customer satisfaction.
• Promote teamwork within all departments.
• Maintain store inventory levels and accuracy.
• Control and reporting of Accounts Receivable and Accounts Payable.
• Community involvement.

Skills

Leadership skills

Negotiation skills

Problem solving

Time management

Customer service

Communication

Education

High school diploma

Post-secondary education

Tools

POS systems

Job description

Is this job for you?

Do you believe in putting the customer first?

Are you a team player and do you have an incredible sense of leadership?

Are you motivated by achievement goals?

The Brick is actively seeking to expand our management team. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous franchise locations!

Responsibilities

• Maintain excellence in store merchandising, detail and customer service
• Understand, implement, maintain and ensure compliance with all Brick Group policies and procedures
• Increase the store’s Average Sales, Closing Ratio and Return on Customer (ROC) while controlling expenses
• Implement all sales and operations programs
• Schedule staff for optimum coverage levels
• Hold daily trigger talks and sales meetings
• Develop staff through goal setting, coaching and performance evaluations
• Organize and plan promotions and marketing events
• Handle escalated customer service issues and offer solutions; ensure 100% customer satisfaction
• Promote teamwork within all departments
• Maintain store inventory levels and accuracy
• Control and reporting of Accounts Receivable and Accounts Payable
• Community involvement

Qualifications

• High school diploma or equivalent; post-secondary education an asset
• Minimum 3 years retail sales and/or customer service experience
• 2 or more years retail supervisory or management experience
• Proven track record in sales, customer service, operations and merchandising
• Exceptional interpersonal and communication skills, both verbal and written
• Proven leadership skills
• Highly developed problem solving skills
• Excellent negotiating and closing skills
• Working knowledge of retail systems
• Good time management skills and work ethic
• The desire to promote an extreme level of excellence and pride in customer service and store detail
• Flexibility to work shifts, including evenings and weekends, as required

Why The Brick?

• A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family
• Competitive remuneration package that will commensurate with experience
• Career progression potential with plenty of access to ongoing personal and professional development
• Employee discounts
• A dynamic environment to showcase your leadership talents.

The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to [e-mail]