General Manager

Dilawri Group of Companies; City of Langley; On-site; CAD 120,000 - 190,000; Full time

Benefits offered by this job

Discounted vehicle purchase

Coaching & training

Wellness program

Social events

Job summary

Mercedes-Benz Langley, part of the Dilawri Group of Companies, seeks a General Manager to lead the dealership’s sales and operations. The role reports to Regional Manager and focuses on driving sales performance, operational excellence, and a customer-centric team culture.

The position emphasizes leadership of Sales Managers, adherence to policies, and profitability through forecasting and performance management. Compensation for this role is commission-based.

Qualifications

• Minimum of 5 years of GM experience in automotive dealerships.
• Proven leadership and coaching abilities.
• Strong customer service mindset.
• Excellent communication with senior leadership.
• Highly organized with attention to detail.

Responsibilities

• Guide sales leadership to set long- and short-term objectives.
• Direct sales managers to achieve new vehicle sales and gross profit goals.
• Forecast controllable expenses for variable and fixed operations.
• Ensure adherence to dealership policies and procedures.
• Review quarterly performance with sales managers and adjust strategies.
• Lead training sessions and maintain brand standards.

Skills

Leadership

Team management

Customer service

Communication

Organizational skills

Coaching

Strategic planning

ADP familiarity

180 system familiarity

Collaboration

Tools

ADP

180 system

Job description

If you are looking to grow your career with an organizationdriven by excellence, integrity, and innovation, Dilawri offers an environmentwhere people are supported and empowered to succeed.

Founded in 1985, Dilawri is Canada’s largest automotivegroup and one of Canada’s Best Managed Companies. Dilawri operates over 80franchised dealerships,representingmore than 35 of the world’s mostrespected automotive brands across British Columbia, Alberta, Saskatchewan,Ontario, Quebec, and Washington, DC.

With a team of more than 4,000 employees, Dilawri fosters aculture rooted in collaboration, accountability, and continuous learning. Ourvalues of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Backguide how we work, how we lead, and how we serve our customers and communities.Through the Dilawri Foundation , weare also committed to making a meaningful impact in the communities weserve.

Discover how you can build your career with Dilawri

Position Overview

Mercedes-Benz Langley is looking for a General Manager toplay a key leadership role in overseeing the operational and strategicperformance of the dealership. This position reports directly to the RegionalGeneral Manager and is responsible for driving sales performance, ensuringoperational excellence, and fostering a high - performing and customer - centricteam culture.

The General Manager provides direction to Sales Managers andsales teams, ensures adherence to corporate policies and processes, andcontributes to dealership profitability through effective leadership,forecasting, and performance management.

Compensation for this position is commissionbased.

Primary Duties and Responsibilities

• Guide sales managers and sales teams in settinglong- and short-term performance objectives.
• Direct Sales Managers in establishing sales andgross profit goals for new vehicle sales teams.
• Assist the Regional General Manager inforecasting controllable expenses for both Variable and Fixed Operations.
• Ensure sales managers understand andconsistently enforce dealership policies, processes, and procedures.
• Review quarterly performance reports with salesmanagers to assess gross profit results for new vehicle salespeople.
• Support the development and implementation ofimprovement programs to help the sales department meet strategic objectives.
• Conduct daily and/or weekly sales trainingmeetings as directed by the Regional General Manager.
• Oversee dealership image initiatives and ensurebrand standards are consistently upheld.
• Ensure a high level of product knowledge ismaintained across the sales department.
• Oversee and ensure adherence to the New VehicleDelivery process.
• Review and monitor the management of incomingsales calls and customer inquiries.
• Assist sales staff in closing deals whennecessary.
• Maintain accurate records of showroom floortraffic.
• Participate in Managers’ meetings as required.
• Serve as the primary liaison with factoryrepresentatives and manufacturer partners.

Qualifications Required

• Minimum of 5 years of experience as a GeneralManager within an automotive dealership.
• Proven leadership and management skills with theability to inspire, coach, and develop high - performing teams.
• Strong customer service mindset with the abilityto resolve customer concerns promptly and professionally.
• Demonstrated ability to uphold high standardsfor vehicle delivery processes.
• Excellent communication skills with the abilityto collaborate effectively with customers, team members, and senior leadership.
• Highly organized with strong attention todetail.
• Self - motivated, driven, and committedto achieving business objectives.
• Ability to work collaboratively in a teamenvironment to achieve common goals.
• Experience working with automotive retail toolsincluding 180 and ADP.
• Legally entitled to work in Canada.

About Dilawri

In addition to working with and learning from a team ofleading professionals in the automotive industry, our benefits include:

• Discountedemployee vehicle purchase program
• Job-specificcoaching & training programs
• Employeewellness & assistance programs
• Employeesocial events

Build your career with a team thatis driven byexcellence,integrityand innovation.