Game Support Specialist – Player Experience

Keywords Studios; Montreal (administrative region); On-site; CAD 20,400 - 29,055; Full time

Benefits offered by this job

Health and dental care benefits

Employee Assistance Program

Partnerships with STM, Telus, and BIXI

Job summary

A leading player support service provider in Montreal seeks candidates for a full-time role assisting video game players with account issues. Responsibilities include troubleshooting via ticketing, emails, or live chat. Applicants should be fluent in English, have a passion for gaming or customer service, and be comfortable with digital technologies. The position offers an hourly wage of $17.95 and comprehensive employee benefits, including health and dental care.

Qualifications

• Fluent in English, both spoken and written.
• Experience in a customer service or gaming-oriented position is an asset.

Responsibilities

• Assist video game players with account-related issues.
• Interact with clients' customers regarding game inquiries.
• Forward important information to developers based on customer issues.

Skills

Excellent English (spoken and written)

Passion for video gaming or customer service

Ability to juggle multiple tasks efficiently

Comfortable with digital technologies

Interest in the video game industry

Job description

A leading player support service provider in Montreal seeks candidates for a full-time role assisting video game players with account issues. Responsibilities include troubleshooting via ticketing, emails, or live chat. Applicants should be fluent in English, have a passion for gaming or customer service, and be comfortable with digital technologies. The position offers an hourly wage of $17.95 and comprehensive employee benefits, including health and dental care.