Gaming Customer Support Specialist

VGW Malta Limited; Toronto; Hybrid; CAD 55,000 - 61,000; Full time

Job summary

VGW Canada Inc. in Toronto is seeking a Customer Service Agent to join the Customer Service Ops team. You will be patient, empathetic and communicative, advocating for customers and resolving issues with strong problem-solving skills.

Responsibilities include maintaining high customer satisfaction, handling inquiries, following guidelines, and updating Zendesk tickets. The role requires CRM familiarity, adaptability to different personalities, and the ability to work in a shifting schedule.

Qualifications

• Customer orientation and ability to adapt to different situations
• Ability to multi-task, prioritise and manage time effectively
• Familiarity with CRM systems and practices, desirable
• Ability to work under pressure

Responsibilities

• Maintain high customer satisfaction.
• Adapt/respond to different types of personalities.
• Respond efficiently to customer inquiries.
• Follow established communication guidelines to provide solutions and alternatives within time limits; follow up to ensure resolution.
• Provide accurate, valid, and complete information using the right methods/tools.
• Ensure Zendesk tickets are updated and information is accurate and up to date.

Skills

Customer-centric

Multi-tasking

CRM familiarity

Pressure handling

Job description

VGW Canada Inc. in Toronto is seeking a Customer Service Agent to join the Customer Service Ops team. You will be patient, empathetic and communicative, advocating for customers and resolving issues with strong problem-solving skills.

Responsibilities include maintaining high customer satisfaction, handling inquiries, following guidelines, and updating Zendesk tickets. The role requires CRM familiarity, adaptability to different personalities, and the ability to work in a shifting schedule.