Bilingual Customer Support Associate

BET99; Canada; Remote; CAD 50,000 - 52,000; Full time

Benefits offered by this job

Paid vacation and sick days

Paid birthday off

100% employer-paid benefits

Mentorship programs

Employee events and book clubs

Referral program for bonuses

Recognition programs

Modern tools and tech

Streamlined onboarding process

Job summary

A leading online sportsbook in Canada is looking for a Customer Support Representative to manage inquiries via live chat and email. You will be responsible for ensuring customer satisfaction, addressing issues swiftly, and maintaining a fast-paced work ethic. To succeed, candidates should be bilingual in French and English, have excellent communication skills, and be prepared for flexible shifts. This full-time role offers remote freedom and various benefits, cultivating a supportive and dynamic work environment.

Qualifications

• Bachelor's degree or at least 2 years of relevant work experience.
• Must possess excellent communication skills in both languages.
• Experience with Zendesk or similar tools is preferred.

Responsibilities

• Serve as the first point of contact for customer inquiries.
• Work scheduled hours to respond to emails and live chats.
• Report any ongoing issues or training requirements to management.
• Maintain chat response times below 10 minutes.
• Handle tickets using the Zendesk internal system.

Skills

Excellent written and verbal communication skills

Bilingual in French and English

Ability to perform well in a fast-paced environment

Zendesk Experience

Knowledge of sports and online betting

Education

Bachelor's degree or 2 years' work experience

Job description

Base Pay Range

CA$50,000.00/yr - CA$52,000.00/yr

BET99 is Canada's Premiere Online Sportsbook and Casino. Launched in 2020, we have consistently innovated the online gaming landscape every step of the way, exponentially growing our customer base and, in turn, our internal BET99 team! We’re a fast-paced company and are looking for individuals who live and breathe our core values: challenging the status quo, trust, transparency, integrity, and collaboration.

Vacancy Status: Replacement

Reporting into the Customer Support Manager, you will be the first line of contact for all customer inquiries via Live chat and emails.

• Work scheduled hours; being available to answer any incoming emails, Live chat questions, etc
• Report directly to CS Manager, Assistant Manager, and Team Lead on any on going found issues, or training requirements needed.
• Keep Chat times below a 10 min average.
• Reach out directly to customers who’ve messaged in, and need follow up.
• Be available to work on any projects or tasks assigned by the CS Manager, Assistant Manager, Team Lead or Director of Operations.
• Handle Tickets using internal system Zendesk.

Skills and Qualifications

• Bachelor’s degree or minimum 2 years' work experience.
• Excellent written and verbal communication skills.
• Must be bilingual in both French and English written and oral communications.
• Ability to perform well in a fast-paced and dynamic environment.•
• Zendesk Experience is preferred.
• Knowledge of sports, online betting, or gaming is preferred.
• This role requires full flexibility for availability 24/7 between Monday to Sunday, with all types of shifts (hours will vary) including day shifts, evening shifts, night shifts, and weekend shifts, as per the scheduling completed by management.

Why Join BET99?

Come for the career… stay for the culture.

• Canada-wide remote freedom - your office is anywhere you want it to be.
• Time off that feels good - paid vacation, paid sick days, plus your birthday off on us.
• Early access to leadership - meet the CEO in your first 30 days and see how your work truly makes an impact.
• Open-door leadership style - transparency and collaboration are core to how we operate.
• Premium benefits - 100% employer paid, for you and your family.
• Built-in career acceleration - Mentorship Programs led by industry veterans.
• A community you’ll want to be part of - book clubs, monthly employee events, cross-team fun, and more.
• Bring a friend, earn a bonus - our referral program rewards great connections.
• Regular recognition programs - so your great work never goes unnoticed.
• Modern tools and tech - making your job smoother, not harder.
• A streamlined onboarding process - hit the ground running with confidence.
• A company that invests in long-term relationships, not quick wins.

Disclaimers

• This position does not use artificial intelligence during the hiring process.

Seniority level

Entry level

Employment type

Full-time

Job function

Customer Service

Industries

Gambling Facilities and Casinos