Player Support Agent for Video Gaming - Montreal

Keywords Studios; Montreal (administrative region); On-site; CAD 20,400 - 29,055; Full time

Benefits offered by this job

Health and dental care benefits

Employee Assistance Program

Partnerships with STM, Telus, and BIXI

Job summary

A leading player support service provider in Montreal seeks candidates for a full-time role assisting video game players with account issues. Responsibilities include troubleshooting via ticketing, emails, or live chat. Applicants should be fluent in English, have a passion for gaming or customer service, and be comfortable with digital technologies. The position offers an hourly wage of $17.95 and comprehensive employee benefits, including health and dental care.

Qualifications

• Fluent in English, both spoken and written.
• Experience in a customer service or gaming-oriented position is an asset.

Responsibilities

• Assist video game players with account-related issues.
• Interact with clients' customers regarding game inquiries.
• Forward important information to developers based on customer issues.

Skills

Excellent English (spoken and written)

Passion for video gaming or customer service

Ability to juggle multiple tasks efficiently

Comfortable with digital technologies

Interest in the video game industry

Job description

We have been pioneers & leaders in the Player Support field for over 15 years. We are one of the premier international providers of services for companies that publish and develop MMOs, virtual worlds, social games, casual games, mobile games and transmedia content. We also provide services for online payment and virtual goods providers.

Responsibilities

• You would assist video game players in troubleshooting their account issues via ticketing, emails and/or live chat.
• You would interact with our clients' customers for all the inquiries they could have about the game.
• You would assist the developers by forwarding them important information from all the issues you handle with customers.

Note that this position requires full-time availability. Morning, day or evening shift to fill.

Requirements

• Excellent English (spoken and written)
• Passion for video gaming or customer service
• Ability to juggle multiple tasks while managing your time efficiently
• Comfortable with digital technologies (computers, video game consoles, touchscreens)
• An interest in the video game industry
• Experience in a relevant or related field (an asset)
• Experience in a similar position (an asset)

Benefits

• $17.95 per hour
• Full-time schedule, plus employee benefits, including health and dental care, when eligible.
• Partnerships with STM, Telus and BIXI (among others)
• Employee Assistance Program

We look forward hearing from you.

Please be advised that this position requires the successful applicants to be able to effectively communicate in English (both verbally and in writing). This is due to the position requiring constant communication with clients and team members outside of the province of Quebec.