Full-Time IT Helpdesk Technician - Onsite in Toronto

Spectrum Health Care (SHC); Toronto; On-site; CAD 42,000 - 56,000; Full time

Job summary

Spectrum Health Care in Toronto is hiring a full-time Junior IT Helpdesk Technician to provide first-line support for hardware, software and network issues. This position is in-office with scheduled shift coverage.

You will handle incoming calls, emails and tickets, configure software, manage user accounts and assist mobile devices, printers, and security practices while delivering excellent customer service to Spectrum staff and affiliates.

Qualifications

• University degree in IT or equivalent work experience, with minimum 1 year in technical support.
• Proficiency in MS Office365, mobile device management, and industry-standard business software applications.
• Understanding of LAN/WAN networking, Windows OS, Active Directory, and information security best practices.
• Experience with hardware and software configuration, troubleshooting, and deployment.
• Knowledge of mobile OS, devices, and printer support.
• Professional phone etiquette and rapport with users of varying technical expertise.

Responsibilities

• Answer incoming helpdesk calls, emails, and support tickets in a timely manner.
• Monitor IT Helpdesk mailbox, review and convert requests to tickets, and assign to appropriate team members.
• Provide Level 1 phone, email, remote and on-site support to Spectrum employees and affiliates as required on a variety of desktop hardware and software, telecom and network issues.
• Install and configure software applications and systems ensuring they meet company needs.
• Enable support for system access, including creating and managing user accounts, operations and software licensing.
• Provide support for mobile devices including configuration and management.
• Document and track issues, status and resolution using incident management tools.
• Conduct ticket reviews, statistic reports and execute special projects as required.
• Provide excellent customer service and maintain a positive relationship with end-users

Skills

LAN/WAN networking

Windows OS

Active Directory

Information security

Troubleshooting

Phone etiquette

User support

Mobile OS knowledge

Education

University degree in IT or equivalent

Tools

MS Office365

Mobile Device Management

Industry-standard business software

Printer support

Job description

Spectrum Health Care in Toronto is hiring a full-time Junior IT Helpdesk Technician to provide first-line support for hardware, software and network issues. This position is in-office with scheduled shift coverage.

You will handle incoming calls, emails and tickets, configure software, manage user accounts and assist mobile devices, printers, and security practices while delivering excellent customer service to Spectrum staff and affiliates.