Junior IT Helpdesk Technician

Spectrum Health Care (SHC); Toronto; On-site; CAD 42,000 - 56,000; Full time

Job summary

Spectrum Health Care in Toronto is hiring a full-time Junior IT Helpdesk Technician to provide first-line support for hardware, software and network issues. This position is in-office with scheduled shift coverage.

You will handle incoming calls, emails and tickets, configure software, manage user accounts and assist mobile devices, printers, and security practices while delivering excellent customer service to Spectrum staff and affiliates.

Qualifications

• University degree in IT or equivalent work experience, with minimum 1 year in technical support.
• Proficiency in MS Office365, mobile device management, and industry-standard business software applications.
• Understanding of LAN/WAN networking, Windows OS, Active Directory, and information security best practices.
• Experience with hardware and software configuration, troubleshooting, and deployment.
• Knowledge of mobile OS, devices, and printer support.
• Professional phone etiquette and rapport with users of varying technical expertise.

Responsibilities

• Answer incoming helpdesk calls, emails, and support tickets in a timely manner.
• Monitor IT Helpdesk mailbox, review and convert requests to tickets, and assign to appropriate team members.
• Provide Level 1 phone, email, remote and on-site support to Spectrum employees and affiliates as required on a variety of desktop hardware and software, telecom and network issues.
• Install and configure software applications and systems ensuring they meet company needs.
• Enable support for system access, including creating and managing user accounts, operations and software licensing.
• Provide support for mobile devices including configuration and management.
• Document and track issues, status and resolution using incident management tools.
• Conduct ticket reviews, statistic reports and execute special projects as required.
• Provide excellent customer service and maintain a positive relationship with end-users

Skills

LAN/WAN networking

Windows OS

Active Directory

Information security

Troubleshooting

Phone etiquette

User support

Mobile OS knowledge

Education

University degree in IT or equivalent

Tools

MS Office365

Mobile Device Management

Industry-standard business software

Printer support

Job description

Company Description

Your happiness and well-being are top priorities at Spectrum! We offer competitive wages, paid sick days, RRSP matching and more!

Your happiness and well-being are top priorities at Spectrum! We offer competitive wages, paid sick days, RRSP matching and more!

We are hiring full time Junior IT Helpdesk Technician for our Toronto office! In this role, you will be responsible in providing first-line technical support and assistance to end-users regarding hardware, software, or network related issues. This role is fully in office. This position requires shift coverages;

• 7am to 3pm from Tuesday to Saturday
• 9am to 5pm from Monday to Friday and be a part of night shift rotation.

At Spectrum Health Care, our mission is re-imagining home care for clients and families to provide products and services they need, whenever care is required, delivered by the most qualified and compassionate staff.

Our people are the cornerstone of our business. By joining Spectrum Health Care you will be part of one of Canada's Best Managed companies and a committed member of a team of highly skilled healthcare professionals.

Job Description

• Answer incoming helpdesk calls, emails, and support tickets in a timely manner
• Monitor IT Helpdesk mailbox, review and convert requests to tickets, and assign to appropriate team members
• Provide Level 1 phone, email, remote and on-site support to Spectrum employees and affiliates as required on a variety of desktop hardware and software, telecom and network issues.
• Install and configure software application and systems ensuring they meet company needs
• Enable support for system access, including creating and managing user accounts, operations and software licensing.
• Provide support for mobile devices including configuration and management.
• Document and tracks issues, status and resolution using incident management tools.
• Conduct ticket reviews, statistic reports and execute special projects as required.
• Provide excellent customer service and maintain a positive relationship with end-users

Qualifications

• University degree in IT or equivalent work experience, with minimum 1 year in technical support
• Proficiency in MS Office365, mobile device management, and industry-standard business software applications
• Understanding of LAN/WAN networking, Windows OS, Active Directory, and information security best practices
• Experience with hardware and software configuration, troubleshooting, and deployment
• Knowledge of mobile OS, devices, and printer support
• Professional phone etiquette and rapport with users of varying technical expertise

Additional Information

This position is a current vacancy

Spectrum Health Care is thrilled to be named one of Canada's Best Managed Companies. This award recognizes top companies across Canada for overall performance, sustained growth, strategy, capabilities and innovation, culture and commitment, and leadership.

We thank all applicants, however, only those individuals selected for interviews will be contacted.

In accordance with the Accessibility for Ontarians with Disabilities Act 2005, upon request, support will be provided for accommodations throughout the recruitment process.

If you require accommodation because of disability through the recruitment process, please contact Human Resources at [e-mail] for assistance.

Spectrum Health Care is committed to fostering, cultivating and building a culture of diversity, equity and inclusion within our organization. We strive to attract, engage and develop a workforce that reflects the diverse communities that we serve and we know a diverse workforce is key to the growth and success of our organization.