Frontline Banking Leader: Customer Experience Manager

TD; Brampton; On-site; CAD 60,000 - 84,000; Full time

Job summary

TD Canada Trust is seeking a Manager, Customer Experience in Brampton. You will mentor a high-performing team, ensure scheduling and policy compliance, and collaborate with One TD partners to best serve customers. You’ll coach staff on interactions, monitor workflows, and maintain branch operations in line with regulatory guidelines.

The role emphasizes leadership in a fast-paced environment, ensuring a fair, positive, and equitable workplace while driving a legendary customer experience.

Qualifications

• Undergraduate degree and/or over 3 years of relevant work experience.
• Proficiency with MS Office and internet applications.
• Strong organizational and time management skills.
• Tactful and diplomatic communicator with customers, partners and management.
• Dynamic leader capable of guiding a fast-paced team.
• Knowledge of banking processes and operations is a plus.

Responsibilities

• Mentor a team by delivering exceptional customer experiences and driving operational excellence.
• Meet customer demands and compliance by managing scheduling and policies.
• Collaborate with One TD partners to meet customer needs effectively.
• Support frontline staff in resolving complaints per guidelines; escalate when needed.
• Coach team on advice-giving and customer conversation strategies.
• Monitor workflows, prioritize tasks and resolve operational issues.

Skills

Leadership

Customer service

Mentoring

Communication

Time management

Education

Undergraduate degree

Banking knowledge

Tools

MS Office

Internet applications

Job description

TD Canada Trust is seeking a Manager, Customer Experience in Brampton. You will mentor a high-performing team, ensure scheduling and policy compliance, and collaborate with One TD partners to best serve customers. You’ll coach staff on interactions, monitor workflows, and maintain branch operations in line with regulatory guidelines.

The role emphasizes leadership in a fast-paced environment, ensuring a fair, positive, and equitable workplace while driving a legendary customer experience.