Branch Customer Experience Manager

TD; Regina; On-site; CAD 57,000 - 81,000; Full time

Job summary

TD Canada Trust in Regina is seeking a Manager Customer Experience to mentor a frontline team, ensure operational excellence, and deliver a legendary customer experience across transactions, services, and solutions. You will direct scheduling, coach on conversation strategies, and resolve issues per guidelines.

You lead a high performing team, maintain branch administration, and ensure compliance with policies while supporting customer needs in a fast-paced banking environment.

Qualifications

• Undergraduate degree and/or over 3 years of relevant work experience.
• Sound knowledge of processes management, business and operational functions.
• Proficiency in MS Office and internet applications.

Responsibilities

• Mentor a team by showcasing exceptional experiences in every customer interaction.
• Meet customer demands and compliance requirements by maintaining scheduling and policy adherence.
• Coach the team on advice-giving and customer conversation strategies to improve experience.
• Lead the team to monitor workflows, prioritize tasks, and resolve operational issues.
• Maintain customer facing areas following premises, marketing and regulatory guidelines.

Skills

Leadership

Customer service

Scheduling

Communication

Education

Undergraduate degree

Tools

MS Office

Internet applications

Job description

TD Canada Trust in Regina is seeking a Manager Customer Experience to mentor a frontline team, ensure operational excellence, and deliver a legendary customer experience across transactions, services, and solutions. You will direct scheduling, coach on conversation strategies, and resolve issues per guidelines.

You lead a high performing team, maintain branch administration, and ensure compliance with policies while supporting customer needs in a fast-paced banking environment.