Frontier CIE Enablement Program Lead

Softchoice; Ottawa; Hybrid; CAD 85,000 - 110,000; Full time

Job summary

Softchoice, a World Wide Technology (WWT) company, seeks a Sr. Alliances & Enablement Specialist for the Microsoft Frontier CIE Enablement Program.

You will coordinate cross-functional teams, manage the train-the-trainer calendar, and ensure on-time delivery of CIE engagements across Microsoft and WWT ecosystems. This role requires at least three years in program or partner enablement within Microsoft technologies, strong organizational and communication skills, and experience working with

Qualifications

• At least three years of experience in program or partner enablement within Microsoft technology programs.
• Strong knowledge of Microsoft Customer Immersion Experience (CIE) or comparable customer enablement programs.
• Experience coordinating programs involving multiple internal teams and external partners
• Excellent organizational skills, with demonstrated ability to manage schedules, documentation, and reporting cycles.
• Strong communication skills and confidence presenting progress updates to leadership.
• Experience collaborating with Technical Architects or delivery teams is an asset.

Responsibilities

• Follow established CIE standard operating procedures from opportunity identification through delivery and hand-off to Technical Solution Architects.
• Follow established governance for creating, delivering, managing, and following up on CIE engagements.
• Coordinate the train-the-trainer enablement schedule across facilitators and technical teams.
• Monitor and confirm schedules for CIES deliveries, maintaining a calendar
• Monitor and follow up with Technical Solution Architects to ensure a seamless transition from CIE delivery to solution design.
• Support Program Lead (Nolan) with reporting details for leadership (Microsoft and WWT).
• Monitor program performance and elevate risks or gaps to Program Lead (Nolan).
• Maintain a centralized repository of approved CIE materials, recordings, facilitator resources, customer-facing content, and proof-of-execution documentation.
• Maintain a centralized repository of approved CIE materials, recordings, facilitator resources, customer-facing content, and proof-of-execution documentation
• Customer satisfaction and feedback scores reporting and tracking.

Skills

Microsoft CIE experience

Program coordination

Organization skills

Communication skills

Leadership updates

Job description

Softchoice, a World Wide Technology (WWT) company, seeks a Sr. Alliances & Enablement Specialist for the Microsoft Frontier CIE Enablement Program.

You will coordinate cross-functional teams, manage the train-the-trainer calendar, and ensure on-time delivery of CIE engagements across Microsoft and WWT ecosystems. This role requires at least three years in program or partner enablement within Microsoft technologies, strong organizational and communication skills, and experience working with