Sr. Alliances & Enablement Specialist, Frontier CIE Enablement

Softchoice; Toronto; On-site; CAD 90,000 - 125,000; Full time

Benefits offered by this job

Flexible schedule

Award-winning workplace

Competitive benefits

Job summary

Softchoice, a World Wide Technology (WWT) company, seeks an Enablement Program Manager to coordinate Microsoft CIE engagements across internal teams and partners in Canada. You will manage calendars, track milestones, and support leadership reporting.

The role requires 3+ years in program enablement, strong MS CIE knowledge, excellent organization, and clear communication. Toronto-based with collaboration across Softchoice, WWT, and Microsoft.

Qualifications

• At least three years of experience in program or partner enablement within Microsoft technology programs.
• Strong knowledge of Microsoft Customer Immersion Experience (CIE) or comparable customer enablement programs.
• Experience coordinating programs involving multiple internal teams and external partners.
• Excellent organizational skills, with demonstrated ability to manage schedules, documentation, and reporting cycles.
• Strong communication skills and confidence presenting progress updates to leadership.
• Experience collaborating with Technical Architects or delivery teams is an asset.

Responsibilities

• Follow established CIE SOPs from opportunity identification through delivery and hand-off to Technical Solution Architects.
• Follow governance for creating, delivering, managing, and following up on CIE engagements.
• Coordinate the train-the-trainer enablement schedule across facilitators and technical teams.
• Monitor and confirm schedules for CIE deliveries, maintaining a calendar.
• Monitor and follow up with Technical Solution Architects to ensure a seamless transition from CIE delivery to solution design.
• Support Program Lead with reporting details for leadership (Microsoft and WWT).
• Monitor program performance and elevate risks or gaps to Program Lead.
• Maintain a centralized repository of approved CIE materials, recordings, facilitator resources, customer-facing content, and proof-of-execution documentation.
• Customer satisfaction and feedback scores reporting and tracking.

Skills

CIE knowledge

Job description

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Company: Softchoice

Whyyou’lllove Softchoice:

At Softchoice, a World Wide Technology (WWT) company, we work together to make a new world happen. As an IT solutions provider serving U.S. commercial and SMB organizations, as well as the entire Canadian market, we help organizations turn ambition into real‑world outcomes. We do this through the delivery of secure cloud, AI, software and digital workplace solutions that enable agility, innovation and growth.

With a highly engaged, high-performing team, we are certified as a Great Place to Work® in both Canada and the United States, and have been recognized as a Best Workplace in Canada for more than 20 years. We stand proudly for our people and their success through career development and advancement, and continuously strive to do what’s good for our people and communities.

As part of WWT, we connect customers to the global scale, advanced innovation, world‑class partnerships, and deep expertise of a leader in AI and digital transformation. This includes access to WWT’s Advanced Technology Center (ATC), a collaborative ecosystem featuring state‑of‑the‑art hardware and software that enables customers and partners to conceptualize, test, and validate innovative solutions before deploying them at scale.

Softchoice has elevated the Microsoft Customer Immersion Experience (CIE) program to a best‑practice model that demonstrates what is possible when customers trust and adopt Microsoft technology.

A CIE provides a deliberate path from opportunity to delivery, aligning customer needs, sales objectives, and desired outcomes across licensing and professional services.

The Microsoft Frontier CIE Enablement Program Manager will adhere to the program’s standard operating procedures and governance for creating, delivering, managing, and following up on CIE engagements, including hand‑offs to Technical Solution Architects. The role will also coordinate and manage the train‑the‑trainer enablement calendar.

The role requires cross‑functional collaboration with facilitators, technical architects, and delivery engineers, as well as leadership reporting across Softchoice, WWT, and Microsoft.

Key responsibilities

• Follow established CIE standard operating procedures from opportunity identification through delivery and hand‑off to Technical Solution Architects.
• Follow established governance for creating, delivering, managing, and following up on CIE engagements.
• Coordinate the train‑the‑trainer enablement schedule across facilitators and technical teams.
• Monitor and confirm schedules for CIES deliveries, maintaining a calendar
• Monitor and follow up with Technical Solution Architects to ensure a seamless transition from CIE delivery to solution design.
• Support Program Lead (Nolan) with reporting details for leadership (Microsoft and WWT).
• Monitor program performance and elevate risks or gaps to Program Lead (Nolan).
• Maintain a centralized repository of approved CIE materials, recordings, facilitator resources, customer‑facing content, and proof‑of‑execution documentation.
• Maintain a centralized repository of approved CIE materials, recordings, facilitator resources, customer‑facing content, and proof‑of‑execution documentation
• Customer satisfaction and feedback scores reporting and tracking.

Qualifications

• At least three years of experience in program or partner enablement within Microsoft technology programs.
• Strong knowledge of Microsoft Customer Immersion Experience (CIE) or comparable customer enablement programs.
• Experience coordinating programs involving multiple internal teams and external partners
• Excellent organizational skills, with demonstrated ability to manage schedules, documentation, and reporting cycles.
• Strong communication skills and confidence presenting progress updates to leadership.
• Experience collaborating with Technical Architects or delivery teams is an asset.

Why You’ll Love Working Here:

• The People: You’ll thrive in our collaborative environment, surrounded by incredible colleagues who foster support and innovation, driving our collective success
• High-Performing Culture: At Softchoice, we are dedicated to achieving our goals and committed to success for our customers and each other
• Flexibility: Plan your workdays in a way that suits you best
• Award‑Winning Workplace: Proudly recognized as a Great Place to Work for 21 consecutive years
• Inclusive Culture: We are committed to a company culture where every team member can be their authentic self
• Competitive Benefits: Benefit from competitive perks that start on day one

Inclusion & Equal opportunity employment:

We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Require accommodation? We are ready to help:

We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to [e-mail] . We are committed to working with you to best meet your needs.

Our commitment to your experience:

We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time.