Sr. Alliances & Enablement Specialist, Frontier CIE Enablement at Softchoice

Softchoice; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

Softchoice in Toronto, ON, CA, is seeking a Sr. Alliances & Enablement Specialist for the Frontier CIE Enablement program. This full-time, on-site role partners with Microsoft, WWT, and internal teams to align opportunities with delivery and customer outcomes.

You will manage the train-the-trainer calendar, coordinate cross-functional efforts, monitor schedules, and report to leadership. Strong CIE knowledge and program coordination experience are essential.

Qualifications

• 3+ years in program or partner enablement within Microsoft tech programs.
• Strong knowledge of Microsoft Customer Immersion Experience (CIE) or similar enablement programs.
• Experience coordinating programs across multiple internal teams and external partners.
• Excellent organizational skills with scheduling, documentation, and reporting.
• Strong communication skills and ability to present to leadership.
• Experience collaborating with Technical Architects or delivery teams is an asset.

Responsibilities

• Follow SOPs for opportunity identification through delivery and hand-off to Architects.
• Governance for creating, delivering, managing, and following up on CIE engagements.
• Coordinate train-the-trainer enablement schedule across facilitators and technical teams.
• Monitor schedules for CIES deliveries, maintaining a calendar.
• Monitor and follow up with Technical Solution Architects to ensure a seamless transition from CIE delivery to solution design.
• Support Program Lead with reporting details for leadership.
• Monitor program performance and elevate risks or gaps to Program Lead.
• Maintain a centralized repository of approved CIE materials, recordings, facilitator resources, customer-facing content, and proof-of-execution documentation.
• Customer satisfaction and feedback scores reporting and tracking.

Job description

Sr. Alliances & Enablement Specialist, Frontier CIE Enablement

Softchoice in Toronto, ON, CA.

This Full time on site position offers great opportunities for career growth.

A CIE provides a deliberate path from opportunity to delivery, aligning customer needs, sales objectives, and desired outcomes across licensing and professional services.

The Microsoft Frontier CIE Enablement Program Manager will adhere to the program’s standard operating procedures and governance for creating, delivering, managing, and following up on CIE engagements, including hand‑offs to Technical Solution Architects.

The role will also coordinate and manage the train‑the‑trainer enablement calendar.

The role requires cross‑functional collaboration with facilitators, technical architects, and delivery engineers, as well as leadership reporting across Softchoice, WWT, and Microsoft.

Key Responsibilities

• Follow established CIE standard operating procedures from opportunity identification through delivery and hand‑off to Technical Solution Architects.
• Follow established governance for creating, delivering, managing, and following up on CIE engagements.
• Coordinate the train‑the‑trainer enablement schedule across facilitators and technical teams.
• Monitor and confirm schedules for CIES deliveries, maintaining a calendar.
• Monitor and follow up with Technical Solution Architects to ensure a seamless transition from CIE delivery to solution design.
• Support Program Lead (Nolan) with reporting details for leadership (Microsoft and WWT).
• Monitor program performance and elevate risks or gaps to Program Lead (Nolan).
• Maintain a centralized repository of approved CIE materials, recordings, facilitator resources, customer‑facing content, and proof‑of‑execution documentation.
• Maintain a centralized repository of approved CIE materials, recordings, facilitator resources, customer‑facing content, and proof‑of‑execution documentation.
• Customer satisfaction and feedback scores reporting and tracking.

Qualifications

• At least three years of experience in program or partner enablement within Microsoft technology programs.
• Strong knowledge of Microsoft Customer Immersion Experience (CIE) or comparable customer enablement programs.
• Experience coordinating programs involving multiple internal teams and external partners.
• Excellent organizational skills, with demonstrated ability to manage schedules, documentation, and reporting cycles.
• Strong communication skills and confidence presenting progress updates to leadership.
• Experience collaborating with Technical Architects or delivery teams is an asset.