CIE Enablement Program Lead (Microsoft)

Softchoice; Toronto; On-site; CAD 90,000 - 125,000; Full time

Benefits offered by this job

Flexible schedule

Award-winning workplace

Competitive benefits

Job summary

Softchoice, a World Wide Technology (WWT) company, seeks an Enablement Program Manager to coordinate Microsoft CIE engagements across internal teams and partners in Canada. You will manage calendars, track milestones, and support leadership reporting.

The role requires 3+ years in program enablement, strong MS CIE knowledge, excellent organization, and clear communication. Toronto-based with collaboration across Softchoice, WWT, and Microsoft.

Qualifications

• At least three years of experience in program or partner enablement within Microsoft technology programs.
• Strong knowledge of Microsoft Customer Immersion Experience (CIE) or comparable customer enablement programs.
• Experience coordinating programs involving multiple internal teams and external partners.
• Excellent organizational skills, with demonstrated ability to manage schedules, documentation, and reporting cycles.
• Strong communication skills and confidence presenting progress updates to leadership.
• Experience collaborating with Technical Architects or delivery teams is an asset.

Responsibilities

• Follow established CIE SOPs from opportunity identification through delivery and hand-off to Technical Solution Architects.
• Follow governance for creating, delivering, managing, and following up on CIE engagements.
• Coordinate the train-the-trainer enablement schedule across facilitators and technical teams.
• Monitor and confirm schedules for CIE deliveries, maintaining a calendar.
• Monitor and follow up with Technical Solution Architects to ensure a seamless transition from CIE delivery to solution design.
• Support Program Lead with reporting details for leadership (Microsoft and WWT).
• Monitor program performance and elevate risks or gaps to Program Lead.
• Maintain a centralized repository of approved CIE materials, recordings, facilitator resources, customer-facing content, and proof-of-execution documentation.
• Customer satisfaction and feedback scores reporting and tracking.

Skills

CIE knowledge

Job description

Softchoice, a World Wide Technology (WWT) company, seeks an Enablement Program Manager to coordinate Microsoft CIE engagements across internal teams and partners in Canada. You will manage calendars, track milestones, and support leadership reporting.

The role requires 3+ years in program enablement, strong MS CIE knowledge, excellent organization, and clear communication. Toronto-based with collaboration across Softchoice, WWT, and Microsoft.