Front Store Supervisor: Lead Customer Service & Merchandising

Shoppers Drug Mart Inc.; Vancouver; On-site; CAD 30,000 - 42,000; Full time

Job summary

Shoppers Drug Mart Inc. is seeking a store associate to manage customer service functions including cash, cashiers and merchandising in a Vancouver, Canada location.

The role emphasizes training staff, maintaining store standards, and assisting customers with inquiries, refunds and exchanges while upholding health and safety guidelines. Experience in retail operations and inventory controls is valued.

Qualifications

• Planning, Judgement and Decision Making.
• Independent thinking as it relates to organizing store.
• Problem solving is essential to ensure customer satisfaction.

Responsibilities

• Manages human resources: ensures cashier/merchandising staff follow store policies and procedures.
• Trains cashiers/merchandisers in job functions and provides ongoing guidance.
• Handles loss prevention: monitors cash office inventory and cashier tracking.

Skills

Planning

Judgement and decision making

Independent thinking

Problem solving

Customer service

Job description

Shoppers Drug Mart Inc. is seeking a store associate to manage customer service functions including cash, cashiers and merchandising in a Vancouver, Canada location.

The role emphasizes training staff, maintaining store standards, and assisting customers with inquiries, refunds and exchanges while upholding health and safety guidelines. Experience in retail operations and inventory controls is valued.