Front Store Supervisor — Customer Service & Merchandising

Shoppers Drug Mart Inc.; Toronto; On-site; CAD 25,000 - 29,000; Full time

Benefits offered by this job

Purchase discount

Flexible schedules

Online learning

Local ownership

Job summary

Shoppers Drug Mart Inc. is seeking a store associate to manage customer service functions, including cash, cashiers and merchandising. The role supports an Associate Owner with a national brand, offering flexible schedules and a discount program.

Responsibilities include training staff, enforcing policies, loss prevention, and assisting customers with refunds, exchanges and inquiries. This on-site role requires strong organization and problem-solving to maintain service standards.

Qualifications

• Experience with cashier and merchandising operations.
• Ability to train and guide staff.
• Strong problem-solving and customer satisfaction focus.

Responsibilities

• Manage cashier and merchandising staff adherence to store policies.
• Train cashiers and merchandisers in job functions.
• Provide ongoing guidance and instruction.
• Ensure loss prevention standards are implemented and cash office inventory tracked.
• Assist customers, handle refunds and exchanges per guidelines.
• Maintain store image and housekeeping standards.
• Handle clerical and banking duties if required.
• Assist with cashier duties when necessary.

Skills

Customer service

Cash handling

Merchandising

Staff training

Loss prevention

Problem solving

Time management

Computer literacy

Organizational skills

Tools

POS system

Inventory tracking

PC Optimum procedures

Job description

Shoppers Drug Mart Inc. is seeking a store associate to manage customer service functions, including cash, cashiers and merchandising. The role supports an Associate Owner with a national brand, offering flexible schedules and a discount program.

Responsibilities include training staff, enforcing policies, loss prevention, and assisting customers with refunds, exchanges and inquiries. This on-site role requires strong organization and problem-solving to maintain service standards.