Front Store Supervisor - Customer Lead (Flexible Schedules)

Shoppers Drug Mart; New Brunswick; On-site; CAD 22,000 - 25,000; Full time

Benefits offered by this job

Employee discount

Flexible schedules

Online training

Job summary

Shoppers Drug Mart in New Brunswick is seeking a hands-on retail professional to manage customer service operations, including cash handling, cashier supervision and merchandising, while upholding store policies and driving a high standard of service for every customer. You will train and guide cashiers and merchandisers, enforce loss prevention measures, and ensure the store image meets brand standards.

The role supports a local owner with national resources and requires flexibility in a busy

Qualifications

• Experience in customer service and retail operations.
• Ability to train staff and provide guidance.
• Knowledge of store policies and loss prevention procedures.

Responsibilities

• Manage cashier and merchandising staff and ensure policy compliance.
• Train cashiers and merchandisers in job functions.
• Provide ongoing guidance and instruction.
• Ensure loss prevention standards and manage cash office procedures.
• Answer customer inquiries and resolve issues per guidelines.
• Maintain store appearance and housekeeping standards.

Skills

Customer service mindset

Cash handling

Merchandising

Training & coaching

Team collaboration

Tools

POS system

Cash handling procedures

Microsoft Excel basics

Job description

Shoppers Drug Mart in New Brunswick is seeking a hands-on retail professional to manage customer service operations, including cash handling, cashier supervision and merchandising, while upholding store policies and driving a high standard of service for every customer. You will train and guide cashiers and merchandisers, enforce loss prevention measures, and ensure the store image meets brand standards.

The role supports a local owner with national resources and requires flexibility in a busy