Front Store Supervisor - Lead Service & Merchandising

Shoppers Drug Mart; Cambridge; On-site; CAD 25,000 - 28,000; Full time

Benefits offered by this job

Purchase discount program

Flexible schedules

Online learning through Academy

Job summary

Shoppers Drug Mart in Canada is seeking a store associate to manage cashier and merchandising functions while keeping the customer at the centre of every decision. The role covers training staff, enforcing policies, and maintaining store presentation and safety.

You will handle customer inquiries, assist with refunds or exchanges, and contribute to a clean, organized environment. The posting notes competitive pay with a focus on flexible schedules and community service.

Qualifications

• Experience in customer service and retail operations.
• Planning, judgement and decision making are important.
• Problem solving is essential to ensure customer satisfaction.

Responsibilities

• Ensure cashier/merchandising staff comply with store policies and procedures.
• Train cashiers/merchandisers in job functions.
• Provide on-going guidance and instruction to staff.
• Ensure loss prevention standards are implemented and cash office duties are managed.
• Maintain store image, housekeeping and health and safety compliance.
• Assist with clerical and banking duties when required.
• Resolve customer issues per guidelines and promote CSI surveys.

Skills

Computer literacy

Organized

Time management

Job description

Shoppers Drug Mart in Canada is seeking a store associate to manage cashier and merchandising functions while keeping the customer at the centre of every decision. The role covers training staff, enforcing policies, and maintaining store presentation and safety.

You will handle customer inquiries, assist with refunds or exchanges, and contribute to a clean, organized environment. The posting notes competitive pay with a focus on flexible schedules and community service.